UK HQ, 40 High Street, Street, Somerset, United Kingdom

Job Description

Posted Monday 8 September 2025 at 23:00

Location: Street, Somerset, Mon-Thur. Friday's Remote.

Purpose:

Motivated by driving positive commercial outcomes you will be an experienced Senior eCommerce trading manager, leading a team within a fast-paced retail environment. You will lead, coach and mentor a team of eCommerce Visual Merchandisers across all ranges and categories to deliver commercial growth within the eCommerce channels of Clarks UK & ROI and DTC Marketplaces. Commercially minded, you will need to be able to demonstrate your ability to analyse / critique and propose solutions at pace to drive good commercial decisions.

Accountabilities:

Team leadership:

• With a growth mindset you will lead and mentor the ecommerce trading team to achieve business objectives and sales growth
• Represent team and deputise for Head of Ecommerce at key trading meetings

Strategic planning:

• Develop and implement comprehensive eCommerce strategies to achieve sales and conversion targets
• Monitor daily sales performance, identifying opportunities for improvement and proposing actionable solutions
• Manage trading calendars, coordinating promotions, pricing strategies, and upselling initiatives to increase sales/GM
• Oversee site merchandising aligned with stock movements, product performance, analytics, and trends
• Ensure accurate, detailed product content (descriptions, images, specifications) across all platforms
• Enhance site usability, navigation, and speed to improve user experience and conversion rates

Performance Analysis & Reporting:

• Utilise analytics tools (e.g., Google Analytics, Adobe Analytics) to track website metrics and user behaviour
• Provide regular reports on digital performance, proposing actionable improvements based on data-driven insights

Onsite/Platform/Conversion Optimization:

• Ensure the eCommerce platform is optimized and we have maximum adoption of the tooling available – CMS/DAM/PIM
• Leverage customer insights and competitor analysis to inform eCommerce development strategies
• Drive initiatives to improve user journeys, increase AOV, and optimize promotional activities

Cross functional collaboration:

• Work closely with marketing, merchandising, finance, customer services to align strategies and ensure seamless operations
• Collaborate with internal teams, including performance marketing, web development and product delivery to optimize customer journeys and engagement
• Work closely with marketing, merchandising, and leadership team to drive effective ecommerce channel growth at pace

Requirements: Skills, Knowledge and Experience:

Experience & Knowledge:

• 4+ years’ experience in a senior ecommerce trading leadership role
• Experience working in an ecommerce role covering EU markets - desirable that you also have experience in UK/ROI markets
• Educated to a Degree/Master level in marketing / advertising/fashion discipline
• Experience in a merchandising / product related field
• Extensive experience working in DTC ecommerce within either a fashion / footwear brand
• Proven experience in an eCommerce leadership role with a track record of driving online growth at pace
• Technical proficient in using eCommerce platforms (e.g., Shopify, Magento, Commerce Tools)
• Exceptional analytical experience with ability to analyse data to drive actions/ improve performance

Skills:

• Enthusiastic, positive, with a determination to achieve results at pace – a growth mindset
• Practical, self-starter with ability to demonstrate good judgement; you will be able to identify and execute on opportunities, at pace, to drive profitable growth
• Excellent and effective interpersonal and influencing skills- you can communicate / present information / ideas, gaining business buy in to all levels of the business (working in a matrix environment)
• Ability to work under pressure and in a fast-paced environment
• Excellent attention to detail, capable of ensuring accuracy and high standards at all times
• Highly tuned analytical ability and able to use multiple data sets
• Excellent understanding of P&L, funnel analytics, UX & UI principles, CMS’, and onsite merchandising

About Clarks

Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.

Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot and Clarks Wallabee. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.

Progress is woven into our DNA. Whether we’re pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we’re always striding forward.

Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact – and looking boldly ahead, too.

At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

UK HQ, 40 High Street, Street, Somerset, United Kingdom