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SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value.

Remote Working

We're seeking a dynamic Regional Operations Account Manager to lead the performance and ongoing development of a major global account across the EMEA region.If you come from a logistics, artwork production, or manufacturing operations background, and know how to align people, process, and performance, this is an opportunity to step into a regional leadership role.

JOB RESPONSIBILITIES

In this role, you will:

• Lead and motivate regional teams to ensure the smooth delivery of services and operational excellence.
• Act as a central point of contact for our key client, building trusted relationships and proactively representing the team in high-level meetings, projects, and initiatives.
• Identify and drive continuous improvement opportunities in processes, performance, and collaboration—ensuring we consistently exceed expectations.
• Coordinate across teams and time zones, helping operational staff translate goals into results, while maintaining focus on quality, compliance, and customer satisfaction.

You’re a natural relationship-builder, confident communicator, and problem-solver who can lead through influence.

Experience in GMP environments or an understanding of manufacturing supply chains would be a strong advantage.

Essential duties and responsibilities include the following (other duties may be assigned):

· Working closely with your managers and customer’s Life Cycle Management & Printed Packaging Materials group, plan, organise and direct artwork production activities and resource work within the teams

· Build and maintain excellent contact with key decision makers both internally and externally

· Ensure the team optimise resource to best utilise available capacity

· Monitor and measure performance of the account through KPIs and metric reporting

· Build out a clear strategy for improvements across the account and help execute this strategy with the delivery teams

· Work closely with the relevant internal and external Quality functions to ensure compliance and audit readiness

· Develop a perceptive awareness of the customer's actual requirements and translate back to the operational teams

· Work in conjunction with the Global Account Director (GAD) to be a key point of contact for the customer regarding operational issues, including any customer specific requirements

· Lead in the process of investigating customer complaints and ensure records are kept accordingly within the QMS, be responsible for CAPAs and communication of complaints / non-conformances to the wider teams

· Provide project management and critical path management as appropriate

· Identify areas for improvements, offer solutions and monitor new processes

· Deliver annual performance appraisals and individual coaching sessions within a format of your preference

· Adhere to stated policies and procedures relating to health and safety, and quality management

· To develop and cement a good team-working environment

QUALIFICATIONS / REQUIREMENTS

· 3+ years’ experience in an Operational Management or similar Account Management / Customer Relationship Management role

· Proficiency in CRM software and Microsoft Office Suite

· Experience of packaging / labelling processes, and industry is preferable but not essential

· Excellent communication and presentation skills

· Resilient attitude, not afraid to challenge

· Have the ability/ willingness to travel to clients (UK/Europe) on occasions (<10%)

· Demonstrate strong written and presentation skills

Supervisory responsibilities:

This role will have supervisory responsibilities and will be defined in conjunction with the GAD. You will be expected to support in hiring, mentoring, and appraising performance.

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We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.