PolyAI automates customer service through lifelike voice assistants that allow customers to lead a conversation. Our voice assistants make possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

PolyAI is searching for a Enterprise Account Executive to lead and grow our customer relationships with leading hospitality brands, financial institutions, and select Fortune 1000 companies with high volume call center requirements. We want you to bring your great experiences and skills to develop new customers and build executive-level relationships, define the account strategy, deliver solution-based sales and drive sales and revenue growth.

Responsibilities

• Successfully find and engage with customer experience, operations and technology executives at Fortune-class enterprises and rapidly growing medium and large private and public companies
• Build relationships with key customer teams in business units, operations, technology, finance, and procurement
• Understand customer needs, present solutions, and craft innovative approaches to adoption of PolyAI solutions
• Meet or exceed goals for new customers, bookings, and sales or revenue
• Consistently provide accurate forecasting, customer qualification and account plans, solution requirements and sales pipeline management
• Work with CRM and other tools to help maintain internal tracking and reporting of sales activity
• Provide an exceptional customer experience to all prospects and customers
• Acquire and maintain a high level of subject matter expertise and support a consultative high value customer experience
• Participate with PolyAI team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptance

Qualifications

• Experience selling to enterprise decision makers that include executives, business, and technical leaders. Sales experience with Call Center operations in hospitality brands, insurance, finance and banking is preferred
• Demonstrated success selling to enterprise-class customers in industries including but not limited to hospitality, travel, insurance, finance and banking
• Successful results meeting or exceeding sales goals, new customer contracts, revenue expansion, new product adoption
• Proven results that consistently meet and exceed annual sales targets and revenue quota
• Experience selling solutions embracing SaaS, system and performance software and innovative devices
• Demonstrated success at developing customer specific proposals and business cases
• Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus

Benefits

• Participation in the company’s employee share options plan
• 25 days holiday, plus bank holidays
• Flexible working from home policy
• Work from outside of the UK for up to 6 months each year
• TELUS Health EAP 24/7 support
• Enhanced parental leave
• Bike2Work scheme
• Annual learning and development allowance
• One-off WFH allowance when you join with noise‑cancelling headphones or comfortable desk chair
• Company‑funded fertility and family‑forming programmes
• Menopause care programme with Maven
• Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

Core Values

• Only the best – We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
• Ownership – We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
• Relentlessly improve – We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
• Bias for action – Our world moves quickly and so do we. We take calculated risks and deliver impact fast.
• Disagree and commit – We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
• Build for people – We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.