Overview

Enterprise Architect - BSS focused role at Hyperoptic. Hybrid working options available in Hammersmith (UK) or Belgrade (Serbia). The Enterprise Architect plays a pivotal role within Hyperoptic's Technology & Innovation (T&I) organisation, driving the alignment of enterprise systems with the company's strategic vision and customer-centric transformation goals. This role takes an end-to-end perspective across business and technology domains, ensuring systems are fit for purpose, scalable, and deliver exceptional customer experiences.

The Enterprise Architect owns end-to-end domain architecture and ensures design decisions are robust, efficient, and aligned with industry standards such as TM Forum\'s eTOM and SID. The role requires deep collaboration with business and technology stakeholders to deliver optimal solutions. This role is for a Telco BSS / Customer Experience domain expert with a strong focus on omnichannel engagement, AI-driven personalisation, customer service and operational excellence.

What you will be doing

• Align enterprise systems with the strategic vision and customer experience transformation roadmap
• Partner with business stakeholders to define requirements that drive measurable customer and business outcomes
• Champion the adoption of TMF standards (e.g., eTOM, SID) to ensure consistency and interoperability across systems
• Lead architectural initiatives focused on omnichannel case management, CRM, and customer journey orchestration
• Design and implement AI and generative AI capabilities to support next best action/offer, predictive service, and intelligent automation
• Architect solutions that integrate billing, marketing, product catalogues, and service fulfilment to deliver seamless customer experiences

What we are looking for

• University degree in Computer Science or Engineering
• Proven experience in solution architecture, software development, business analysis and/or similar domains
• Previous experience in stakeholder and supplier management and mentorship
• Ability to engage the business and build strong relationships
• Proven experience in ISP/Telco industry - DESIRABLE
• Experience in implementing enterprise-level OSS/BSS solutions - DESIRABLE
• Experience in Cloud Computing - DESIRABLE

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Analyst
• Industries: Telecommunications

Why work for us?

We\'re in our customer\'s corner and our vision is to be the UK\'s most loved and desired broadband provider, showing the way broadband is done. We have received multiple recognitions including Uswitch Broadband Provider of the Year 2023, Fair Terms Gold Award 2023, and Great Place to Work Certification (2022-23).

Going beyond the expected

Our culture is shaped by three principles: we work smarter, together; we stay focused; we strive for excellence. We go beyond the expected in everything we do, whether liaising with property professionals, delivering our network, or installing in a customer\'s home.

Benefits

• Global remote working for up to 2 weeks per year for those who can work remotely
• 25 days\' paid holiday increasing to 35 days
• Extra days off for birthday, moving home, wedding/civil partnership and volunteering
• Private medical insurance provided by AXA Health
• Life assurance up to 4x base salary
• Kings Trust partnership
• Pension contributions match up to 4%
• Retail offers and discounts from brands
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents

What happens next?

• You apply
• We carefully review your application
• We\'ll get back to you — even if it\'s a no (for now)

For more information on the Hiring Manager or team for this role, please reach out to the Talent Partner who can respond to additional questions.

We\'re committed to equal opportunities for all applicants and employees. We welcome applications from candidates from all walks of life.