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Job title

Enterprise Architect - BSS focused

Office location with Hybrid working: Hammersmith (UK) or Belgrade (Serbia)

About The Role And The Team

The Enterprise Architect plays a pivotal role within Hyperoptic's Technology & Innovation (T&I) organisation, driving the alignment of enterprise systems with the company's strategic vision and customer-centric transformation goals. This role takes an end-to-end perspective across business and technology domains, ensuring systems are fit for purpose, scalable, and deliver exceptional customer experiences.

A key contributor to the definition and evolution of Hyperoptic's enterprise architecture, the Enterprise Architect owns end to end domain architecture and ensures design decisions are robust, efficient, and aligned with industry standards such as TM Forum's eTOM and SID. The role demands deep collaboration with business and technology stakeholders to deliver optimal solutions. This role is for a Telco BSS / Customer Experience domain expert and requires a strong focus on omnichannel engagement, AI-driven personalisation, customer service and operational excellence.

What will you be doing?

• Align enterprise systems with the strategic vision and customer experience transformation roadmap
• Partner with business stakeholders to define requirements that drive measurable customer and business outcomes
• Champion the adoption of TMF standards (e.g., eTOM, SID) to ensure consistency and interoperability across systems
• Lead architectural initiatives focused on omnichannel case management, CRM, and customer journey orchestration
• Design and implement AI and generative AI capabilities to support next best action/offer, predictive service, and intelligent automation
• Architect solutions that integrate billing, marketing, product catalogues, and service fulfilment to deliver seamless customer experiences

What we are looking for?

• University degree in Computer Science or Engineering
• Proven experience in solution architecture, software development, business analysis and/or similar domains
• Previous experience in stakeholder and supplier management and mentorship
• Ability to engage the business and build strong relationships
• Proven experience in ISP/Telco industry - DESIRABLE
• Experience in implementing enterprise-level OSS/BSS solutions - DESIRABLE
• Experience in Cloud Computing - DESIRABLE

Why work for us?

We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022).

Going beyond the expected

Whatever We're Doing – Whether We're Liaising With Property Professionals, Delivering Our Network, Or Installing In a Customer's Home, Going Beyond The Expected Is The Benchmark For Everything We Do. How We Work Is Shaped By Our Three Culture Principles

• We work smarter, together
• We stay focused
• We strive for excellence

Some of our key Benefits

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
• Private medical Insurance provided by AXA health
• Life assurance giving you cover of 4 times your base salary
• Partnership with the Kings Trust
• Our pension scheme matches your contributions up to 4%
• Retail offers — discounts from hundreds of recognisable brands
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents

We’re committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

• You apply
• We carefully review your application
• We'll get back to you — even if it's a no (for now)

For more information on the Hiring Manager or team for this role, please reach out to (Talent Partner) who can support with additional questions.