PostGrid is the world’s leading enterprise SaaS platform for automated offline communications. Our robust APIs empower organizations to create, personalize, and dispatch physical mail letters, postcards, checks, and more to any address on the globe without ever touching an envelope. Operating at massive scale across multiple continents, we’re redefining how brands connect with people beyond the inbox. If you’re driven to build category-defining technology and want to shape the future of offline engagement, join our high-caliber team and help us transform the way the world sends mail.

About

As a Customer Success Manager (CSM), you will be the trusted guide who helps new and existing customers extract maximum value from our platform. Your mission is to cultivate long-term relationships, drive product adoption, and turn satisfied users into enthusiastic advocates.

Job Overview

You will own the post-sale customer lifecycle for a portfolio of small-to-mid-market accounts—onboarding, training, usage expansion, renewals, and upsells. Working cross-functionally with Support, Product, and Sales, you will translate customer goals into action plans that boost retention and net-revenue growth.

Job Responsibilities

• Lead onboarding sessions and develop tailored success plans
• Monitor health scores, usage metrics, and trigger proactive outreach
• Conduct quarterly business reviews (QBRs) to showcase ROI and share best practices
• Troubleshoot product issues in partnership with Support and Engineering
• Identify expansion opportunities and collaborate with Account Executives on upsells/renewals
• Maintain accurate notes and forecasts in the CRM (Zoho, HubSpot, or Salesforce)

Qualifications

• 2–4 years in Customer Success, Account Management, or SaaS Support
• Proven track record of hitting retention/renewal targets
• Strong understanding of customer-health metrics and CS tooling (Gainsight, Catalyst, Totango)
• Excellent communication and presentation skills—able to translate data into stories
• Comfort juggling multiple accounts in a dynamic, fast-growth environment

Bonus Skills

• Experience in direct-mail, martech, or API-driven products
• Certification in CS frameworks (SuccessHACKER, Pragmatic)

Ready to make your mark? Join PostGrid’s tight-knit, high-energy team and build technology that powers global offline communications. With competitive pay, flexible work, and a learning-obsessed culture, you’ll ship bold ideas fast and see your impact instantly. Hungry for challenge and craftsmanship? Apply today and help us reinvent how the world connects beyond the inbox.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Software Development