Join to apply for the EPA & Specialist Administrator role at Pearson

Join to apply for the EPA & Specialist Administrator role at Pearson

Contract Type: Permanent / Full-time

Play a vital role in shaping learner outcomes at Pearson!

At Pearson, we’re committed to enabling lifelong learning and helping people reach their full potential. As we continue to deliver high-quality end-point assessments (EPA) and BTEC Specialist qualifications, we are looking for an organised, proactive, and detail-focused

EPA and BTEC Specialist Administrator

Location: UK | Remote

Contract Type: Permanent / Full-time

Play a vital role in shaping learner outcomes at Pearson!

At Pearson, we’re committed to enabling lifelong learning and helping people reach their full potential. As we continue to deliver high-quality end-point assessments (EPA) and BTEC Specialist qualifications, we are looking for an organised, proactive, and detail-focused EPA and BTEC Specialist Administrator to join our team.

In this role, you will support the effective administration, scheduling, and delivery of EPAs and specialist assessments. Working closely with the Operations Lead and wider teams, you’ll ensure high standards of accuracy, process efficiency, and data management—contributing directly to an exceptional learner and customer experience.

What You’ll Be Doing

• Responding to queries from centres, employers, and internal teams regarding EPA delivery
• Coordinating paper-based EPA activities including test bookings and results processing
• Supporting test content reviews and administration tasks across multiple platforms
• Managing data input, uploads, and updates using tools like Excel, OneCRM, ACE360, and Tableau
• Tracking delivery schedules and maintaining up-to-date records across systems
• Reporting on key metrics and maintaining SLAs across all aspects of EPA services
• Supporting assessor recruitment, training, standardisation events, and CPD activities
• Identifying opportunities to improve systems and processes across the team
• Flagging risks and ensuring compliance with internal policies and external regulatory standards
  
  

• Previous experience as a senior or experienced administrator within a complex organisation
• Strong background in business support and customer service
• High level of competence using databases and tools such as Excel and CRM systems
• Proven ability to manage and prioritise workloads independently
• A track record of improving administrative efficiency and data processes
  
  

• Excellent communication, organisation, and planning skills
• High attention to detail and accuracy in data entry and reporting
• Comfortable working with numerical data and reporting metrics
• Ability to build professional relationships across a range of stakeholders
• Adaptable, proactive, and committed to continuous learning
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Education Administration Programs and E-Learning Providers

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