Equality and Quality Supervisor

Reference number: JR248300

Location: Home-based (with occasional time in the office – approx. 1-2 days every quarter)

Working pattern: Full time, 37.5 hours per week

Contract Type: 12 month Fixed Term Contract

Number of roles: 1

Grade: K5

Salary: £37,500 - £44,000 per annum

We are looking for a Equality and Quality Supervisor to join our team.

Role summary

The Quality Team is responsible for key areas of the SQE: mitigating circumstance claims; appeals; complaints; and improper conduct and malpractice investigations. You’ll play a key lead role in investigating cases within each of these processes. You will prepare case files for consideration by the relevant panel of solicitors. You will record the minutes of the panel decisions. You will draft communications about the outcome from the panels to candidates.

As the SQE Equality and Quality Supervisor, you will:

• Input and manage key information in the above areas

• Identify issues for investigation and liaise with stakeholder teams in Kaplan SQE and the test centre provider to complete investigations

• Liaise with stakeholder teams in Kaplan SQE to implement improvements

• Communicate with candidates within investigative processes

• Collate, record, and evaluate data and statistics for reporting to senior managers

• Prepare case files documentation for Mitigating Circumstances Panels, Special Panels, Complaint Panels, and Appeals Panel

• Clerk panel meetings - recording minutes and the outcomes

• Draft outcomes to candidates

• Evaluate candidate claims and appeals cross referencing with information on the SQE website and development of processes

This is an excellent opportunity for someone who may be currently working in an Equality team, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/3646bbkz

What you’ll bring to the role

This is a role that will suit a candidate who has strong investigative experience and is looking to apply their skills and develop their experience in a high stakes global professional licensing assessment:

• Experience of investigating mitigating circumstances, exceptional factors, appeals or comparable investigative work within an assessment environment, or equivalent experience

• Demonstrates exceptional written and verbal communication skills, adept at drafting clear, concise, and pertinent correspondence and reports

• Possesses excellent administrative skills, including proficient organisational, time management, and document management abilities, with a keen attention to detail.

• Excellent administrative skills, including organisational, time, and document management, and attention to detail

• Highly skilled in utilising IT tools, particularly G-Suite, Adobe and excel

• Has a history of working with and achieving key performance indicator targets, both individually and collaboratively within a team

What we do

Kaplan is a provider of world-leading professional assessments. In 2018, we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE), which we then launched in 2021. This exam is now the sole route to qualifying as a Solicitor of England and Wales and will ultimately be taken by upwards of 13,000 candidates per year.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Monday 14th July 2025 Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake a Basic Disclosure via the Disclosure and Barring Service (DBS).

Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk.

A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, SQE does not possess this licence at this time.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme

As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.

Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.