Following internal changes in our European business, we are insourcing our Head of IT role. They will lead a small team based across Europe to guide our IT roadmap and deliver a strong business support service to the business.

This role can be based in either the UK (West Midlands) or Netherlands (Heerhugowaard) with some travel required and a flexible approach to location to enable success.

Reporting to the VP for Finance and IT based in the UK, the European Head of IT will drive continuous improvement in technology solutions, supporting our ambition to be best in class and underpinning our continued growth with high quality BAU services and a clear roadmap for future development.

They will manage an internal team of infrastructure and support associates, as well as external partners, to deliver and excellent customer experience.

To be successful in this role you are likely to be able to demonstrate:

• Successful experience in building and overseeing an operational technology team that provide excellent customer experience and business-focussed outcomes
• Good technical knowledge with the initiative to keep a finger on the industry pulse to identify development opportunities and anticipate and mitigate risk
• Strong business partnering capability with the ability to develop and maintain strong and effective stakeholder relationships
• Good analytical skills with the ability to communicate technical concepts in an easy-to-understand way to non-technical colleagues
• The ability to plan, lead and sustain effective and positive change
• Confidence to use your initiative to avoid and resolve issues, and identify opportunities for improvements and growth
• A values-driven approach, with a strong preference for collaboration and teamwork
• The flexibility to be able to plan a long-term IT strategy, balanced with being hands on to support the team

If you have previous elevator / accessibility experience and proficiency in an additional European language to English, that would be an advantage but is not essential.

In return we offer:

• the autonomy to develop and grow the IT function to world class standards
• a supportive and collaborative peer group and broader team
• A flexible remuneration offering to attract talent at the right level, including a good basic salary (anticipated to be in the region of £70-100k), annual bonus scheme and personal benefits suitable to the local market (Car allowance, holidays, pension, healthcare etc.)

We are excited to add this new skillset to our local team and look forward to hearing from you.