Job Responsibilities & Qualifications

• Develop and implement a comprehensive EMEA event strategy aligned with business goals and regional priorities.
• Plan, coordinate, and execute a portfolio of events including industry conferences, trade shows, client seminars, webinars, and internal company events across multiple countries in the EMEA region.
• Lead, mentor, and develop the EMEA events team to ensure effective delivery of event programs.
• Manage end-to-end event logistics: budgeting, vendor negotiations, venue selection, travel coordination, and on-site management.
• Collaborate with cross-functional teams including sales, marketing, communications, and operations to ensure event success and alignment with broader campaigns.
• Lead the evaluation of event ROI through data analysis, feedback collection, and performance metrics to continuously improve event effectiveness.
• Manage external event agencies and suppliers to ensure high-quality deliverables and cost efficiency.
• Drive innovation by leveraging emerging technologies, data analytics, and market insights to elevate the event experience.
• Build and maintain strong relationships with key stakeholders, clients, and industry partners.
• Stay current on event trends, technologies, and best practices relevant to the BPO and broader EMEA market.
• Mentor and guide junior event staff or contractors as needed.
• Provide regular reporting and insights on event performance and market trends to senior leadership.

Qualifications & Experience

• Bachelor’s degree in Marketing, Business, Communications, or related field; MBA or relevant advanced degree preferred.
• 10+ years of progressive experience in event management and marketing, with at least 5 years in a leadership role managing regional/global teams.
• Extensive experience managing complex, large-scale events across multiple countries in the EMEA region.
• Proven track record of managing substantial event budgets and delivering measurable business impact.
• Exceptional leadership, stakeholder management, and communication skills.
• Strong business acumen with strategic and analytical thinking abilities.
• Fluency in English required; additional EMEA languages highly desirable.
• Proficient with event technologies, marketing automation, and CRM platforms.

About Us

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.