Overview

Family Support Practitioner | 8904 | Permanent Contract | 37 hours per week | £34,434 to £36,363 per annum | Grade H | Great Yarmouth. Office base: Greyfriars House, Great Yarmouth.

An exciting opportunity has arisen for a Family Practitioner to work in Family Help in Great Yarmouth. If you have experience of working with children and families and a passion for supporting them in effecting sustained change, we would like to hear from you.

We are looking for an experienced practitioner who can manage a complex caseload of Family Support cases. Our purpose in Family Help is to keep children and young people safe through early intervention to prevent the need for statutory involvement. We do this by working alongside the family, their network and other professionals, naming and addressing worries, creating plans which identify the support needed to achieve positive outcomes and empower the family to effect change.

Your role as a Family Practitioner will be varied and challenging, so a high level of resilience is required. It is fast paced, so you will need to be flexible, use your initiative and skill set to manage your workload and support the wider team. A family’s needs and situation can change, so you will need to prioritise, adapt your practice and remain calm under pressure.

Family Support is a strengths-based service where the child is at the centre of our work; their voice and views are the most important. You will need to identify and understand risk and keep this under review throughout the case. You will also need good IT skills, proficiency in Word, Excel and databases, and the ability to communicate effectively at all levels.

If you would like an informal discussion before applying, please contact Mairi Hutchinson, Prevention Team Manager, via email in the first instance at mairi.hutchinson@norfolk.gov.uk.

Responsibilities

• Manage a complex caseload of Family Support cases within the Family Help framework.
• Work with families, their networks and other professionals to identify worries and develop plans to achieve positive outcomes.
• Prioritise, adapt practice and remain calm under pressure in a fast-paced environment.
• Identify and review risk continually throughout the case.
• Demonstrate resilience and operate with initiative to support the wider team.
• Maintain proficiency in IT tools (Word, Excel, databases) and communicate effectively at all levels.

Qualifications and Skills

• Experience of working with children and families and a passion for effecting sustained change.
• Ability to manage a complex caseload and prioritise effectively.
• Strong IT skills and written/verbal communication skills.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part-time, remote and hybrid working – dependant on your job role and business need
• Financial benefits such as: Norfolk Rewards discounts, Blue Light card for Fire Service and Social Care Workers, relocation expenses (where applicable), travel expense advances, Local Government Pension Scheme with employer contributions, life assurance, and dependants’ pensions
• Tax-efficient options for extra pension and bike schemes
• Access to car lease scheme for greener travel (subject to eligibility)
• Referral incentive for hard-to-fill roles

Closing information: Redeployment and all other applicants deadlines are listed as per the original posting. Priority consideration may be given to current employees at risk due to restructure or redeployment.

All other applicants closing date: 05 October 2025 at 23:59. Redeployment closing date: 30 September 2025 at 23:59.