Service Engineer

The Service Engineer is responsible for offsite service, maintenance, and customer support activities. While in the factory, they will also be involved in the assembly and testing of products manufactured by the client, to meet the company’s order book and stock requirements.

Key Responsibilities

This is a diverse role which involves visiting sites, both in the UK and internationally, where the company’s products are located to complete commissioning, servicing, and maintenance activities. Responsibilities include:

• Commissioning, servicing, and troubleshooting units supplied by the company at client premises.
• Preparing and completing Site Visit Reports and Checklists.
• Testing and assembly of all ranges of equipment produced and supplied by the company (when in the factory).
• Maintaining written records for site visits.
• Preparation, maintenance, and issuing of documentation.
• Participating in the unloading and checking of goods received.
• Packing and loading goods for dispatch when required.
• Visiting suppliers/customers to uplift materials or deliver goods using company transport.
• Advising the Material Controller on stock/material shortages when applicable.
• Liaising with and assisting the Production and Engineering departments with technical issues.
• Providing technical support and product training to customers.
• Supporting the Sales department with technical queries.
• Supporting After Sales with technical issues.

Key Skills

• Ability to work safely, including during lone working.
• Competent in reading electrical control panel drawings and troubleshooting circuits.
• Good understanding of mechanical systems, PLCs, and inverters.
• Proficiency in MS Office and general IT skills.
• Minimum NVQ Level 3 in Electrical Engineering (or equivalent).
• Strong communication skills (verbal and written).
• Self-motivated, detail-oriented, fast learner, and effective team worker.
• Customer-facing confidence, able to represent the company professionally.
• Flexibility to travel (UK & internationally) and work extended hours when required.

Desirable Experience

• Previous experience with UV or Ozone Systems.
• Experience with Water Treatment machinery or Steam Plant Systems.
• Experience in planning and coordination of workloads.
• Understanding of upselling techniques.

Additional Information

The Service Engineer will receive in-house training on all products, including initial involvement in equipment build, testing, and site visits. A company van will be supplied, and a full car driving license is required.

As client sites are spread across the UK, the Service Engineer will be away from home some weeks, Monday to Friday. Full expenses are paid to cover all costs when away from home. A current passport is also required.