Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of Role

The Field Service/Support Engineer provides highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems. Responsibilities include checking operational quality, instructing customers in system operation and maintenance, and serving as a liaison with customers on technical and administrative matters. This role may involve support for hardware, software, PCs, and networking/wireless systems. The position involves providing Cargo Vehicle Inspection (CVI) equipment support across Europe, former CIS, Central & SW Asia, Middle East, and Africa regions.

• Carry out repair, maintenance, and overhaul of cargo systems (CVI)
• Perform general maintenance, troubleshooting, and fault finding on CVI systems & sub-systems
• Respond to 3rd line technical requests from sites, liaising with engineers, distributors, or customer reps
• Provide defect liability or post-acceptance support for CVI mobile or airport cargo equipment
• Install static, gantry, or portal CVI systems as part of installation teams
• Travel nationally and internationally up to 90% of the time to regions including Europe, CIS, Middle East, Africa, and challenging environments
• Complete technical documentation such as service reports and engineering change requests, and input data into databases

• Engineering qualification (BTEC, C&G, HNC or similar)
• Knowledge of hydraulic, electrical, and electro-mechanical systems
• Knowledge of IT networking solutions, CCNP or similar certification
• Understanding of integrated IT systems, including PLC, HV systems, and radar
• Willingness to travel globally, often on short notice, in challenging environments; experience in similar roles is advantageous