FIELD SERVICE ENGINEER

Location: Inner London (see specific postcodes below)

Postcodes: N/NW/W/E

Overview

What will you be doing?

• Working from home, you will receive daily appointments via a tablet device. Your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, carrying out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• While full product training will be given, you should be confident in your diagnostics skills.

On a Daily Basis Youll Be Responsible For

• Visiting customers' properties to carry out a variety of work, mainly diagnostics and breakdowns, but also emergency repairs and annual servicing.
• Providing excellent customer service through effective communication.
• Managing your workload of daily appointments via a tablet device.
• Managing your van stock by returning old faulty parts and ensuring good stock for credit; receiving new stock delivered overnight and placing it in the rear load space of your van.

About You

We want to make sure you’re set up for success in our mission. To be successful in your application you’ll need to:

• Hold domestic Gas ACS Certification or equivalent
• Full Driving License
• A background in servicing, repair and maintenance of gas boilers

What We Offer

Salary: £43,673.99 plus London weighting if applicable

• Bonus Scheme
• Fully stocked VW Transporter van
• Pension Scheme
• Up to five working weeks holidays
• Option to buy extra holidays
• Employee discounts

Note: Due to the nature of our work this role may require background checks. Offers of employment will be dependent on obtaining the relevant level of checks.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to learn more.

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