Field Service Engineer

Apogee Corporation invites candidates to join our dynamic team as a Field Service Engineer. The role involves delivering exceptional technical support to our diverse customer base across Central Scotland, travelling to client sites in Glasgow, Edinburgh, Falkirk, Stirling and surrounding areas.

About Us

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc., we benefit from access to the latest innovation and market‑leading service operations.

Our core values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility – shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships, and promoting diversity and inclusion. At Apogee, you will be part of a progressive corporate organisation that values innovation, career development, and inclusivity.

Job Details

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. Applicants must disclose all convictions, cautions, and disqualifications. Employment is conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information.

Location: Central Belt, Scotland (Glasgow to Edinburgh). The position requires frequent travel across central Scotland, covering areas such as Motherwell, Falkirk, Stirling, and surrounding towns.

Responsibilities

• Conduct service visits to address reported calls and maintain high standards of professional service support.
• Respond promptly to customer service requests for the repair of business equipment.
• Perform fault diagnosis and implement effective repairs through adjustments, cleaning, or spare parts replacement.
• Carry out preventive maintenance as per manufacturer guidelines and service management recommendations.
• Communicate effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post‑service.
• Install equipment sold by the company and ensure optimal performance to satisfy customer needs.
• Provide training and guidance to customers to maximize equipment efficiency and prevent operational errors.
• Manage inventory of spare parts and consumables effectively to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. The role is fully remote at client sites; attendance at our offices is required periodically for team meetings and training.

Skills And Experience Required

• Experience as an engineer on MFD printers.
• IT knowledge with the ability to network devices and set up scanning functions.
• First‑class customer service skills with previous customer‑facing experience.
• Experience working in a target‑driven environment.
• Professional appearance and communication style.
• Willingness to undertake training on new product lines, such as laptops and PCs.

Benefits

• Flexible working options.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF).
• Two paid days off per year for voluntary work to support local communities.
• Staff Reward Scheme.
• Pension scheme.
• Life assurance (4 × salary).
• Sponsorship for professional development and memberships.
• Employee Assistance Programme with access to a virtual GP and financial wellbeing support.
• Mental health first‑aler support programme.
• Cycle2work scheme.
• Discounted gym membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP employee discount programmes.
• Mobile phone discounts.

Equal Opportunity Employer

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work‑life balance and encourage candidates to share any flexibility requirements. If a disability or health condition requires reasonable adjustments during the application or recruitment process, please contact Talent Team.

Application

Our application form is quick and easy – no need to repeat your entire CV, we promise!

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting