Overview

Field Service Engineer - North West • Clarke Energy

Join Clarke Energy as a Field Service Engineer, where you'll ensure the reliability and performance of gas engines and related plant equipment. This full-time, permanent role involves travel across the North West and potentially other UK locations as required.

Location: North West, with possible UK travel as required

Job purpose, and primary objective: to maximise the availability and performance of gas engines and associated systems through expert maintenance, troubleshooting, and fault resolution while maintaining high standards of service and minimising downtime and costs for customers.

Responsibilities

• Maintenance and Troubleshooting: Perform scheduled maintenance to ensure equipment reliability and minimise unnecessary part replacements. Respond to faults promptly, troubleshoot, and restore equipment operation. Collect, label, and dispatch oil samples to the laboratory in accordance with agreed procedures. Select and order the correct parts, return unused items to minimise waste. Maintain van stock accurately, use parts responsibly, and report shortages to the Area Manager.
• Customer and Team Support: Build and maintain positive relationships with customers; provide professional, responsive support. Maintain clear communication with the Area Manager, customers, and subcontractors to ensure smooth site operations. Document all site visits and complete detailed service reports in line with quality standards and deadlines.
• Tools and Equipment: Keep company tools and equipment in excellent condition, clean, well-maintained, and calibrated as required. Maintain high standards of site cleanliness and presentation.
• Supervision and Training: Support the Area Manager by supervising, training, and mentoring apprentices and new team members.
• Health, Safety, and Environment: Adhere to all health, safety, and environmental standards and regulations at all times.

What We're Looking For

Technical Skills And Knowledge

• Strong engineering expertise with a solid understanding of gas engines and related systems
• Electrical and mechanical engineering knowledge
• Gas Safe registered
• Proficient IT skills to document work and support reporting requirements
• Coaching and mentoring abilities

Personal Attributes

• Trustworthy, professional, and reliable
• Flexible and adaptable to changing demands
• Customer-focused with strong relationship-building skills
• Organized and able to manage workload effectively
• Proactive, taking initiative to ensure tasks are completed efficiently
• Resilient under pressure and committed to quality and improvement

Qualifications And Experience

Essential:

• A minimum of 5 years\' service engineering experience
• NVQ Level 3 or City and Guilds qualification in Electrical or Mechanical Engineering
• Apprentice-trained engineer
• Gas Safe registration
• Full driving license
• Willingness to travel extensively, work unsociable hours, and stay away from home when required

Desirable:

• Experience with gas engines

Benefits

• Competitive hourly rate with overtime paid at 1.5x basic rate
• Up to 30 minutes travel each way per day paid at basic rate
• On-call rota participation with call-out fee
• 25 days holiday plus 8 bank holidays
• Option to buy or sell up to 5 additional holidays per year
• Company pension contribution of 7%
• Company van provided
• Comprehensive training program on Jenbacher engines and systems