POSITION DETAILS:

Position Title:

FinOps Analyst

Reports to (POSITION):

Team:

FinOps Department

Department:

Services

Grade ( If Applicable ):

Bytes Leatherhead/ Bytes Reading/ Remote Hybrid Working

Occasional attendance to customer offices – usually within UK.

Occasional attendance to company promotional events.

PURPOSE OF JOB:

Bytes works with our customers to help them achieve their business outcomes through delivering a comprehensive range of technology-focused support/professional/managed services. We actively seek to drive consumption, adoption, and customer satisfaction with the objective of tangibly contributing to customer success and growth.

The FinOps Analyst will join our growing diverse team of experienced IT professionals to deliver industry-leading cost optimisation and analysis to our extensive portfolio of managed-service clients – with specific focus on the technical and financial optimisation of Microsoft 365 and Microsoft Azure consumption.

You will be an industry-leading FinOps team. There is now an expectation to understand (Extract and pre-screen all reports for data inconsistencies and anomalies, ensuring accuracy and reliability) the customers\' data and attend all customer calls you generate. The objective is to conduct analysis and generate reports to demonstrate the savings achieved and achievable by taking a Bytes FinOps services and thereby drive further customer engagement.

Optimisation is recommended and achieved based on the application of experience and deep technical knowledge of the product sets and usage rights which are given further context by the considered application of the most advantageous commercial engagement models. Bytes have developed a range of proprietary toolsets to support the delivery of these services as well as leveraging proven and well-established software applications.

KEY RESPONSIBILITIES:

• Creation of FinOps/cost optimisation reports for both Microsoft 365 and/or Azure, using Bytes’ native optimisation tool.
• Support consultants in ad hoc requests for customers who use the Quantum toolset
• The description above reflects the core responsibilities/activities of the role but is not intended to be all-inclusive; other duties may be required in addition to changes in the emphasis of duties as required from time to time.
• There is a requirement for the post holder to recognise this and adopt a flexible approach to work.
• Job descriptions will be reviewed regularly and where necessary revised in accordance with organisational needs.
• Any major changes will be discussed with the post holder.

INDIVIDUAL RESPONSIBILITIES:

• Maintenance of customer pricing and other information within the Quantum toolset
• Contribute to the improvement of the Quantum toolset through regular feedback and review
• Work with the data analysts to resolve possible issues regarding data anomalies
• Establish and maintain a productive working relationship with Consultants and Sales teams
• Contribute to overall service improvement through regular feedback and reviews
• Contribute to knowledge exchange within the team of Optimisation Consultants at Bytes.

WIDER TEAM NETWORK

Which TEAMS the position will work with directly and who will they relate to externally

Internal

• Bytes Account Management team
• Bytes Commercial Advisory Team
• Bytes Compliance Team
• Bytes Data Engineering team
• Bytes Project Management Office
• Bytes Service Desk
• Bytes Services Division

External

• Software Vendors
• Customers

QUALIFICATIONS, EXPERIENCE, & SKILLS:

( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVe UNNECESSARY REQUIRENENTs)

Educational Qualifications:

• Minimum 5 x GCSE’s at A*-C
• University equivalent level degree

Professional Qualifications

Years of Experience

• 1 years in a customer facing role where Microsoft 365 / Azure have been prominent
• Any experience working in a project delivery function with experience of managing and delivering services to customers

Other Requirements

• Competent in the use of excel to display data and present reports
• Confident presenter and speaker

(INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE)

• Be able to work independently for sustained periods, as some tasks can take several hours
• Ability to pick up new concepts through self-learning/teaching and willingness to learn
• Effective time management skills required due to nature of multiple concurrent projects and fast paced environment

MEASURES & GOALS

(HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS)

OBJECTIVE

MEASURE

FREQUENCY

Successful report creation

Accuracy and timely creation of reports

Ongoing

Feedback from consultants and Lead Consultant on quality and efficiency of work produced

Ongoing

Feedback from Sales teams on an ongoing basis