Overview

Full-Time Customer Support Manager (40h/week) | Fast-Growing E-Commerce Startup

Apply if you have prior experience leading customer support teams in e-commerce. We’re looking for someone who can manage and grow a support function that delivers fast, friendly, and effective customer service across multiple markets.

Apply here (required): https://form.typeform.com/to/yZmwxFLE

About Skinnify

At Skinnify, we’re reinventing fitness by integrating resistance into everyday clothing. In just two years, we’ve grown from 0 to 120,000+ customers – and we’re just getting started. Now, we’re looking for a full-time Customer Support Manager (40 hours/week) to oversee our English and German support operations. You’ll lead our growing team, make sure customers get world-class support, and play a key role in building scalable processes as we expand globally.

About Skinnify

At Skinnify, we’re reinventing fitness by integrating resistance into everyday clothing. In just two years, we’ve grown from 0 to 120,000+ customers – and we’re just getting started. Now, we’re looking for a full-time Customer Support Manager (40 hours/week) to oversee our English and German support operations. You’ll lead our growing team, make sure customers get world-class support, and play a key role in building scalable processes as we expand globally.

Your Responsibilities

• Manage and supervise 2 customer support reps (English and German)
• Hire, train, and onboard future support reps
• Respond directly to customer inquiries via email, chat, and other channels
• Handle escalated or complex customer issues, including technical concerns
• Write, update, and maintain SOPs and support documentation
• Monitor and evaluate support quality and team performance
• Suggest and implement improvements to support processes and tools
• Ensure the smooth and efficient operation of the entire support function

What We’re Looking For

• Customer Support Leadership – Proven experience managing support teams in e-commerce or SaaS
• Hands-On Approach – Willing to handle tickets and interact with customers directly when needed
• Process-Oriented – Skilled at building, documenting, and optimizing workflows
• Communication Skills – Excellent written and spoken English (German is a plus)
• Empathetic & Customer-Focused – You genuinely care about making customers happy
• Tech-Savvy – Comfortable with helpdesk software, chat tools, and integrations
• Organized & Reliable – You keep the team on track and ensure KPIs are met

Why Join Skinnify?

• Work on Your Terms – Flexibility to work remotely, as long as you deliver results
• Join a Hyper-Growth Brand – From 0 to 120,000+ customers in 2 years
• Make a Real Impact – You’ll shape the way we support and delight our customers
• Take Ownership – Full autonomy to build and improve the support function
• Learn & Grow Fast – Collaborate with high-performing teams in marketing, operations, and product

Skinnify’s Core Values

• Innovation – We design new, groundbreaking clothing with built-in resistance to revolutionize fitness.
• Effectiveness – Our products help people burn more calories & get fitter with every step.
• Accessibility – We make fitness accessible to everyone - even the busiest and least motivated.
• Fun – We make exercise feel effortless and enjoyable.
• Quality – Our products are built to last - high-quality, durable, and reliable.