German-Speaking Customer Support Specialist

German-Speaking Customer Support Specialist

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This is a lovely role for a GERMAN speaker who likes customer care and is based around the READING area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers. The company is within the automotive sector and you will deal with plenty of classic inbound calls. The team you will be joining is award-winning and really cares about its customers and you will be expected to take your time with each call , listen to the caller and make helpful suggestions and generally be very supportive. There is an admin content in this role which makes it more varied and the team is friendly and warm.

Job Title: German-Speaking Customer Support Specialist

Sector: Automotive

Language Requirement: Fluent German

Salary: Up to £31,000 plus excellent benefits

Location: Reading (Hybrid (3 days in/2 days wf) work available after training)

Working Hours: Monday to Friday, 9:00am – 5:30pm

About the Company:

Huge US business within technical and automotive , The company creates nifty gadgets that are used globally and are very exciting and innovative products to work with . You will get full training so that the advice that you give is a genuine solution to a problem. The team is international and very well thought of .

The Role:

You will support automotive dealerships in Germany, Switzerland, and Austria and will be the front line representative of the company. This is an inbound role

Responsibilities:

• Respond to incoming phone and email in a caring a nurturing way
• Use excel to track deliveries and arrange collections
• Help customers navigate the various products

Skills:

• Fluent German.
• 6 months previous experience working in a customer care role.
• Excel

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Transportation, Logistics, Supply Chain and Storage

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