Overview

Lead the Future: Global Claims IT Solutions Leader

We are looking for a talented professional to join Marsh McLennan as a Claims IT Leader. This hybrid role is based in London and requires a minimum of one day per week in the office.

As the lead relationship manager for our strategic partner, you’ll drive our global claims technology strategy. You’ll spearhead the transformation and ongoing improvement of our claims platforms, delivering exceptional value to our business and clients worldwide. This is a unique chance to shape the future of claims tech at a top global professional services firm, collaborating with diverse teams to deliver cutting-edge solutions in a fast-paced, agile environment.

With Marsh McLennan’s commitment to innovation and professional growth, this role offers a unique opportunity to accelerate your career by leading high-impact, global technology initiatives in a fast-evolving industry. You will gain exposure to cutting-edge claims technology, work alongside top-tier talent across multiple continents, and develop your leadership capabilities in a supportive and inclusive environment that values continuous learning and advancement.

Responsibilities

• Define the claims roadmap; regularly review new claims capability requests. Evaluate whether existing platforms and solutions are still suitable, and propose the addition of new technologies to enhance claims capabilities.

• Champion the agile implementation methodology, delivering end-to-end, customer-centric technology products using a wide range of Agile standards, solutions, and best practices, including test-driven and behaviour-driven development.

• Build applications with an outstanding user experience and user adoption as essential technology evaluation criteria.

• Using Objectives and Key Results (OKRs), drive end-to-end technology product design and implementation as part of the technology operating model transformation.

• Collaborate as a cross-functional partner interfacing with MMC Enterprise Technology, Marsh-Operations, and Transformation Office to build reusable IT microservices connected via a well-defined API structure.

• As the IT Director responsible for global claims applications, communicate effectively with stakeholders across the company, conveying technical information in easily understood terms to business and operations partners.

Qualifications

• Experience in managing and optimising a global claims platform.

• Vendor management experience: vendor selection, contract negotiation, relationship building, performance evaluation, and risk mitigation to ensure optimal service delivery and cost efficiency.

• Significant Agile delivery experience with a global stakeholder management mindset.

• A proven track record of successfully implementing a large number of tech deliverables simultaneously.

• Direct Agile delivery experience for large platforms, ideally with low/no-code platforms.

• Substantial experience as a senior manager, having managed extensive innovation or IT migration programmes/portfolios.

• Proven leadership capabilities in managing large teams, including developing next-generation IT talent.

• Ability to quickly create value within a fast-paced, complex work environment.

• Superb programme management skills, with the ability to prioritise numerous tasks to complete work on time.

• Superior communication skills, both oral and written.

• Insurance/Finance experience preferred but not essential.

• Bachelor’s degree in a relevant field or equivalent experience.

What makes you stand out

• Proven experience in managing large-scale Agile delivery for complex platforms.

• A track record of driving innovation and implementing cutting-edge IT solutions that enhance business performance.

• A commitment to fostering a diverse and inclusive workplace that aligns with Marsh McLennan's values.

• A passion for coaching and developing IT talent, preparing the next generation of leaders in the industry.

If you are ready to take on this exciting challenge and make a significant impact within our organisation, we encourage you to apply!

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Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.