Global Head of Technical Account Management

We are looking for an accomplished and driven Global Head of Technical Account Management (TAM) to lead our TAM organization across the US, Europe, Middle East, and APAC. This role oversees 6–8 regional TAM leaders and their teams, ensuring a consistent, high-quality technical and customer experience worldwide.

This is both a strategic and hands-on leadership role, requiring deep technical expertise, strong customer-facing skills, and the ability to inspire and scale global teams. You will define the vision, structure, and execution strategy for TAM worldwide, driving world-class onboarding, enablement, and long-term technical success for our customers.

Responsibilities

• Global Leadership & Strategy: Lead, mentor, and grow a team of regional TAM managers and their teams across multiple geographies. Develop and standardize a global TAM framework aligned with company goals, technical best practices, and regional needs. Define objectives, KPIs, and performance metrics to measure and drive TAM success globally. Collaborate closely with R&D, Product, Sales, Customer Success, and Support to deliver seamless customer outcomes.
• Technical Leadership: Stay hands-on with observability, logging infrastructure, and cloud environments. Act as the senior technical escalation point for complex deployments and architectural challenges. Provide expert guidance on integrations, use cases, and customer environments. Represent the TAM function in executive-level customer interactions and critical escalations. Build strong partnerships with key customers to ensure adoption, value realization, and long-term retention. Foster a customer-first culture, focused on outcomes and impact.
• Data-Driven Execution: Use customer insights and performance data to refine TAM strategy and identify opportunities or risks. Lead business reviews and drive organizational improvements based on analytics and trends. Partner with internal teams to develop tools, dashboards, and reporting for visibility and accountability.

Requirements

• Technical Expertise: 10+ years of technical experience in Cloud, DevOps, SaaS, or observability, including 5+ years in leadership. Strong hands-on knowledge of AWS, GCP, Azure, Kubernetes, Terraform, and observability tools such as Prometheus, Grafana, OpenTelemetry, ELK, Splunk, and Datadog. Proficiency with metrics, logging, tracing, and APM technologies.
• Leadership & Global Operations: Proven success managing multi-regional or global technical teams, including managers. Skilled at building scalable processes, playbooks, and enablement programs. Comfortable working across diverse cultures, time zones, and organizational structures.
• Customer & Communication Skills: Excellent communicator with the ability to engage both technical and executive stakeholders. Strong customer-facing presence with experience influencing enterprise and C-level audiences. Track record of driving customer adoption, retention, and expansion through technical advocacy.

Cultural Fit

We’re looking for leaders who are hungry, humble, and smart. We foster a culture of innovation, continuous learning, and challenging the status quo. If you thrive in dynamic environments and are eager to shape the future of observability, we want to hear from you.

We are an equal opportunity employer. We welcome applicants from all backgrounds and experiences.

Equal Employment Opportunity: We provide equal opportunities for all applicants and employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.