Global UX Research Director & Chapter Lead

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. Global Services is the backbone of BCG.

What You’ll Do

• Lead and elevate user research across the firm’s digital product ecosystem, defining and executing a forward‑looking UX research strategy that shapes next‑generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI‑driven solutions.
• Champion user‑centred design principles, balancing innovation with practicality and measurable business impact.
• Collaborate with other UX Chapter Leads to define standards, frameworks, and guardrails that ensure consistency and excellence across all BCG digital products.
• Serve as a line manager, establishing a future‑facing UX research practice and guiding a team of UX Researchers within Digital Product Teams to foster professional growth and align with BCG’s digital and AI‑first priorities.
• Drive discovery‑to‑deployment research initiatives, collaborating with senior stakeholders to deliver validated, actionable insights that guide MVPs and scalable product releases.
• Mentor and develop researchers, fostering a culture of innovation, experimentation, and continuous learning.
• Lead generative and evaluative research, usability testing, and behavioural data analysis to validate concepts and refine designs that enhance user experience and business outcomes.

What You’ll Bring

• 10+ years of experience in user research within consulting, agency, or technology‑led organizations, including at least 5 years in research leadership roles.
• Proven success in scaling UX research, supporting diverse user groups, regions, and cross‑functional teams.
• Experienced in leading distributed research teams and nurturing talent within fast‑paced, innovation‑driven environments.
• Deep expertise across the end‑to‑end design lifecycle—from discovery through delivery—with grounding in agile, scrum, and design thinking methodologies.
• Strategic leadership skills with a track record of aligning UX research initiatives to business outcomes, value creation, and executive priorities, especially in emerging areas like GenAI.
• Data‑driven mindset, defining and tracking UX impact through metrics and KPIs that communicate value to stakeholders.
• Skilled in research platforms and tools such as Qualtrics, Content Square, Hive, Dovetail, Maze, and UserTesting.com.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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