Overview

KaneHR is working with an innovative technology company, Kivue, to find candidates who have a passion for customer service and delivering high-quality solutions. This is an exciting opportunity to work with Perform, Kivue’s SaaS Portfolio Management and Reporting solution. The Graduate Customer Value Manager will learn to support a blue-chip customer base across all aspects of the customer journey and maximise value from Perform. Internally, this role is called the Customer Value Manager, with a key focus on maximising client value from Perform.

Kivue is a small business with a strong team bond, offering graduates exposure across the organisation, including interaction with senior leaders up to the MD and COO. You will gain insights into how organisations work and be involved with Product Development and Sales & Marketing teams. Perform is designed to be visual, engaging and simple to use, emphasising that simple solutions drive better client outcomes.

What will be expected from you?

Within a small, dynamic team, the Graduate Customer Value Manager will impact the entire customer lifecycle, including:

• Playing a key role during implementation, capturing requirements and leading the configuration of the system to align with the customer’s portfolio management/project delivery environment and optimise the value derived from the solution.
• Leading face-to-face and video training sessions for various levels within customer organisations to ensure understanding and maximum value from the solution.
• Optimising the use of Perform by collaborating with experienced programme and project delivery professionals to understand the customer’s operating model, organisation structures, ways of working, and challenges.
• Owning the configuration of the product on customer instances to ensure it fits the customer’s requirements.
• Developing an understanding of the PMO (Portfolio Management Office) function and assisting with core PMO activities for certain clients.
• Working with customers to understand issues and progressing problems from initial report to final resolution.
• Developing materials and methods to improve the service provided by the Customer Value team.
• Identifying and driving areas for service improvement and, where appropriate, leading cross-team efforts to design and implement changes.

The role is well suited to someone who enjoys a customer-facing environment in a small, flexible business with access across the company. Opportunities for progression and structured training are available, with exposure to experienced professionals across the business.

What responsibilities will you have?

• Build strong, trusted relationships with clients and deliver high-quality service and support.
• Develop a thorough understanding of all aspects of the Company products and their functionality.
• Represent customers’ requirements for enhancements and changes to product and development teams.
• Prepare customer-related materials for training and new functionality.

What skills and experience are we looking for?

We are looking for candidates who demonstrate the following:

• Excellent written and verbal communication skills
• Analytical problem-solving abilities
• Meticulous attention to detail
• Strong communication, relationship, and engagement skills
• Willingness to learn new technologies and apply them to business problems
• Presentation and public speaking skills
• Bachelor’s degree (desirable but not essential)

What will you get in return?

• 25 days holiday per annum, increasing with length of service up to a maximum of 30 days
• Contributory pension scheme
• Salary sacrifice options for electric cars, cycle to work and Give as You Earn schemes
• Opportunities for career progression and development
• Salary: £27,500 to £30,000 per annum (dependent on experience)

Kivue offers a flexible, hybrid working approach with a modern office in Reading (minimum attendance once per week) and access to offices in London; option to work from home part of the time. The role may require some travel to customer sites as needed.

Seniority level

• Internship

Employment type

• Full-time

Industries

• Human Resources Services