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Solihull Metropolitan Borough Council,

Are you a graduate in a computer science or IT related subject and keen to kick start your career in ICT?

We have an exciting opportunity for a graduate to join one of our ICT Business Systems support teams at Solihull Council. These teams provide a comprehensive range of ICT support services to the Council and its partners including the support, development and maintenance of a wide range of Corporate and Departmental application systemsto start a career in ICT.

Building on your existing IT knowledge and with additional training provided by the Council, you will provide support for one or more of the Councils ICT business application systems, investigating and resolving service desk calls raised by customers.

You will also undertake systems administration tasks such as user access management, system configuration changes, and database refresh activities, ensuring that system documentation is kept up to date.

There will also be opportunities to get involved in ICT development work such as integrations, interfaces and report development, plus system upgrades and patches. There will be opportunities to grow your knowledge and experience including training in new technologies as these arise.

You will also:

• Take part and contribute to team, project and Divisional meetings.
• Support other members of the team, taking on tasks as directed.
• Use the knowledge of business systems to support other teams within ICT as required.
• Advise and support customers in the business on the use of the business systems supported by the Team.
• Follow all processes and procedures in use within the Team, the Division and wider Council.
• Help maintain system documentation.
  
  
  

• A broad understanding of Information Technology including Information Systems concepts, software, databases and web technologies.
• Experience of programming and of writing SQL.
• Knowledge of or experience of testing techniques.
• Knowledge of or experience of systems administration.
• Strong Microsoft 365 skills.
• Excellent verbal and written communication skills with the ability to communicate effectively with customers of varying levels of technical ability and experience.
• Excellent analytical and problem solving skills .
• The ability to work effectively within a team environment
• The ability to work well under pressure and meet deadlines.
• The ability to use your own initiative to solve problems.
• A logical and analytical approach to problem solving with strong attention to detail.
  
  
  

• Flexible working, including flexi leave up to 24 days per year and agile working arrangements
• The opportunity to buy up to 10 days additional leave per year
• Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
• Access to the Local Government Pension Scheme
• Employee benefits including Childcare Vouchers and a staff discount card
  
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

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