Group Account Director (L&D, Life Sciences) 3 days ago Be among the first 25 applicants Get AI‑powered advice on this job and more exclusive features. Red Nucleus is hiring a Group Account Director to join our global team! This is a hybrid role within our office based in London, UK.Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 1000 full‑time employees whose commitment to creativity, quality, and on‑time delivery is unrivaled in our space.At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community, and fun. We love to celebrate our people and we are proud to have been internationally recognised as a “Great Place to Work”. How You Will Contribute In this position, you will be working with our Learning & Development division. For more information about our team, please visit L&D on Red Nucleus. Job Overview The strategic lead The Group Account Director (GAD) holds a leadership position in an account, usually having a minimum of 7‑8 years of relevant client account experience. They will demonstrate a high degree of knowledge of client account/relationship management and will deploy their skills in the management of the account. Their ultimate focus is to ensure the account runs efficiently and that clients experience highly professional, technically proficient, knowledgeable and value‑focused service while delivering on revenue and margin targets. With a view to delivering the best experience for each client, the GAD embodies and regularly demonstrates all the skills required of a successful manager: listening and questioning, collaboration, accountability, and transparency. These four pillars underpin how the GAD approaches each interaction, both externally and internally, to develop and support their team:

Listening and questioning

Understanding the importance of clients’ broader business challenges, needs and intended outcomes, in order to suggest solutions that are rooted in business needs and drive ROI

Collaboration

Believing in the strength of multiple perspectives and skillsets to arrive at a solution; instructing the team on where and how to bring in different skillsets from within the Red Nucleus team to shape approaches that deliver on our clients’ unique challenges within agreed timelines, budgets and other potential constraints.

Accountability

Accountable teams finish what they start and understand the steps required to complete a project; the GAD actively supports and guides the team and defines clear objectives for each role, ensuring team members are empowered within their roles to take ownership of their product and deliver tasks successfully

Transparency

Transparency is key to building trust; the GAD ensures clients feel in safe hands with the Red Nucleus team and that they always have clear expectations and alignment on what we are delivering, why, and when

Mindset

Passionate about people and clients and understanding their attitudes/mindsets in order to ensure the successful delivery of projects Is motivated by and comfortable with communicating with different personality types and all levels of client seniority, and adapts their style appropriately to fit discussions The team’s success is their success – empowers their team, but takes the leading role when necessary Client focused – can demonstrate the ability to satisfy client needs and those of internal stakeholders and team members, and shows a willingness to work together to build trust Solutions and results focused – seeks to understand challenges to ensure solutions are relevant and develops clear objectives and plans to deliver on time and budget Keen interest in education, healthcare and digital transformation – these are the building blocks of our solutions Resilient and flexible – is able to keep functioning effectively when under pressure and maintain self‑control in the face of challenging situations; can adapt to the situation at hand and keeps calm handling several tasks at once whilst keeping things in perspective

Job Role Areas

Project oversight and empowering others Project processes to drive quality Empowering others Team staffing, career progression and training Team management Strategic thinking Business acumen New business Red Nucleus offerings Key performance indicators What you will enjoy at Red Nucleus

The GAD will support the Client Service Director in developing the team through the management of performance by reviewing and monitoring team members’ progress and performance through both formal and informal methods, providing specific performance feedback, and dealing promptly with any performance issues. Team management includes promoting effective team communication, fostering goodwill, sharing information efficiently, and ensuring clear expectations and alignment. Strategic thinking involves clarifying situations, seeking the right information, and making appropriate recommendations to benefit Red Nucleus and our clients. Business acumen requires understanding financial metrics, project budgets, revenue targets, profit margins, and monitoring utilization goals. New business responsibilities involve partnering with Sales & Marketing to manage senior client relationships, supporting pitches, exploring organic growth, and shaping proposals. Red Nucleus offerings knowledge, market trends and competitive analysis are important for shaping future positioning in EMEA. Key performance indicators are assessed annually and reviewed monthly or quarterly: revenue and margin targets, client‑level margin contributions, team utilization, client satisfaction, and team development. What you will enjoy at Red Nucleus: Competitive pay, incentives, retirement and income security programmes; comprehensive benefits and wellness programmes; generous paid time off; performance‑driven environment, professional development opportunities; people‑first culture; celebrations; community support; and global events. Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, colour, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status. Seniority level

Director

Employment type

Full‑time

Job function

Sales and Business Development Industries: Advertising Services, Biotechnology Research, Animation and Post‑production

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