Guest Experience Manager – Social, High-Energy Venue Salary: £38,000 + tronc + bonus (average package approx. £42,000) We're on the lookout for a proactive and energetic Guest Experience Manager to join a vibrant, high-volume venue. This isn't your typical reception manager role - we're looking for someone who thrives in a fast-paced environment, is hands-on with the floor, and genuinely loves creating memorable guest experiences. In this role, you'll lead a team of 6 hosts, support operations across the venue, and be a key part of the guest journey - from first impressions to final goodbyes. Key Responsibilities: Lead and develop a team of hosts to deliver a standout welcome and service Support the Sales & Events teams in showcasing the venue to potential clients Work closely with Floor, Bar, Events, and Security teams to ensure smooth, safe operations Actively engage with guests, gather feedback in real time, and resolve issues confidently We're Looking For: Someone upbeat, positive, and highly guest-focused Strong multitasking and communication skills At least 2 years' experience as a Reception Manager, Guest Experience Manager, or similar in a busy hospitality environment Experience training and motivating team members Excellent written English and confident computer skills (Collins and POS system knowledge a bonus) If you are keen to discuss the details further, please apply today or send your CV to Kate B OR call TPBN1_UKCT