Our Support Centre is in Hemel Hempstead, Herts. We operate a hybrid working model and have 700 team members across our support centre.

Address: 1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Head of Business Intelligence & Data
Hemel Hempstead (Hybrid – min 3 days/week in office)
Annual salary + bonus and benefits

We’re seeking a data-loving leader with a passion for using insights to make a real difference to our business as Head of BI & Data. You will play a crucial role in guiding Haven as you transform data into actionable strategies, enhancing park performance and supporting investment planning. We want you to leverage the power of AI and automation to enhance personalisation, forecasting, and guest experiences. With a focus on clear, accessible insights and smart reporting, you’ll help teams across the business make confident, data-driven decisions every day.

Your Opportunity:

• Shaping and delivering a clear BI & data strategy that supports business goals, promoting a data-led approach across all areas of the organisation.
• Leading the creation of easy-to-use dashboards, KPIs, and reporting tools that give teams the insights they need — from park teams to senior leaders.
• Driving data quality, governance, and architecture while partnering with Tech and third-party experts to ensure the right tools and infrastructure are in place.
• Exploring and embedding AI and automation to unlock smarter forecasting, guest personalisation, and operational efficiencies.
• Inspiring and developing a brilliant BI & data team, cultivating a supportive, inclusive culture that brings data stories to life and helps everyone become confident using insights.

What we’d like you to bring:

• A skill for turning complex data into clear, engaging visuals and stories that everyone can understand and act on.
• A curious, analytical mindset with a structured approach to solving problems and uncovering opportunities.
• Practical experience with measurement, incrementality, and building impactful Sales & Commercial reporting.
• Demonstrated ability to lead — building, inspiring, and guiding a high-performing team while balancing guest, team, and business needs.
• Extensive experience using tools like Tableau and Snowflake for data visualisation, analytics, and engineering.
• A keen interest in facilitating AI adoption and contributing to the evolution of our work practices.

What’s In It For You?

• Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
• Annual bonus
• 20% discount on both Haven and Warner Hotels holidays for you, family, and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena, London
• Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family-friendly policies and pay (eligibility criteria apply)

Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 team members and 39 seaside locations, with our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, focusing on valuing and supporting every team member. We prioritize openness and transparency, allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, sometimes on park or at external events.

What can you expect during the recruitment process?

The interview process may include up to 3 stages and could involve a presentation or skills test, depending on the role. If you require support or reasonable adjustments, please let us know.

Diversity, equity, and inclusion are central to our values. We encourage applications from all backgrounds and are happy to discuss any reasonable adjustments or flexible working arrangements, including part-time or job-share options.

For assistance or adjustments during the application process, contact us at resourcingteam@bourne-leisure.co.uk.