Head of CRM & Campaign Delivery (Mat Cover)

Join to apply for the Head of CRM & Campaign Delivery (Mat Cover) role at UNiDAYS

Head of CRM & Campaign Delivery (Mat Cover)

Join to apply for the Head of CRM & Campaign Delivery (Mat Cover) role at UNiDAYS

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from UNiDAYS

*this role is open to remote working within the UK. Successful candidates will be required to travel to their closest UNiDAYS campus (London or Nottingham) on occasion.

The role in a nutshell

We’re looking for a strategic and delivery-focused Head of CRM & Campaign Delivery to join UNiDAYS on a fixed-term basis to cover maternity leave. This is a pivotal role responsible for both the strategic direction and flawless execution of CRM initiatives and marketing campaigns across all channels.

As well as leading lifecycle and CRM communications, you’ll also support the delivery of our marketing and brand partners’ campaigns across all media. You’ll ensure consistent planning, timing, and messaging across all campaign touchpoints.

You’ll lead a high-performing team of 9 and work closely with stakeholders across Commercial, Marketing, Creative, Product, and Data teams —while optimising our use of Bloomreach to drive engagement and performance.

Day to day responsibilities

CRM Strategy & Lifecycle Ownership

• Own and evolve the full CRM strategy across acquisition, onboarding, engagement, retention, and reverification.
• Oversee delivery and optimisation of automated lifecycle workflows, ensuring alignment with customer journeys and business goals.
• Collaborate with Data, Product, Engineering and Marketing teams to deliver insight-led, personalised, and timely communications.
• Define and maintain governance around Bloomreach Weblayers, In-App messaging and Paid Media (e.g., audience rules, frequency caps, approvals).

Campaign Delivery

• Oversee campaign delivery across all channels—CRM, onsite, paid, social, and OOH—ensuring consistent messaging and effective targeting.
• Ensure that campaigns are well-planned, properly targeted, and optimised for maximum reach, engagement, and conversion.
• Collaborate with Commercial, Creative, and Ops teams to ensure campaign processes are adapted and iteratively improved.

Performance & Reporting

• Lead quarterly CRM and trigger performance reporting to the Senior Leadership Team, focusing on impact, trends, and key actions.
• Champion and oversee meaningful tests and optimisations driven by performance insight that deliver actionable recommendations.
• Contribute weekly Business Performance Reviews
• Measure key performance indicators to monitor underlying trends

Leadership and Team Management

• Lead and support the CRM and Campaign Delivery team, including Campaign Managers and CRM Executives, creating a collaborative, high-performance culture.
• Provide day-to-day guidance, mentorship, and coaching to ensure delivery quality and team development.
• Align team resources and planning across business requirements, including coordination with external partners.
• Ensure team are trained on the tools they use, particularly to encourage constant testing and iteration

What we need from you

• Significant experience in CRM and multi-channel campaign delivery, particularly in paid social.
• Hands-on knowledge of advanced CRM platforms—ideally Bloomreach—with a focus on personalisation, automation, and analytics.
• Demonstrated ability to lead high-performing teams through busy delivery periods.
• Strong data literacy and ability to turn insight into action.
• Experience working with external agencies to manage campaign components.
• Clear communication and strong cross-functional collaboration skills.

We've accomplished a lot since we started in 2011, but in many ways, this is just the beginning. This is the chance for you to get in on ground zero. An opportunity to make a difference within the business with global reach. We are the world’s largest Student Affinity Network, with over 22 million verified members in 115 markets including the US, UK, Germany, India, Canada and Australia. We work with 800 of the world’s biggest brands globally, taking their products and services into the hearts and minds of tomorrow’s professionals, delivering engagement, building affinity and sales. You’ll also be working for a Great Place to Work CertifiedTM company who have been recognised on the UK’s Best WorkplacesTM for Wellbeing and UK's Best Workplaces for Women 2022 list. To find out more about our workplace initiatives, see our UK exclusive case study with Great Place to Work and be sure to visit our profile for more information.

We offer a fast paced, fun & social working environment where you can truly make an impact. We believe that work should enhance and complement your life which is why we leave it up to you to decide where you work. You can choose to work from your assigned campus (either Nottingham or London) or from home, whatever works best for your individual needs. Your manager may request you attend team meet ups at your campus but other than that it is up to you! We work hard at UNiDAYS, but we also believe in fair compensation for hard work. That's why we're pleased to offer all employees full access to our comprehensive benefits package.

• 25 days holiday per year increasing with length of service, plus flexible bank holidays
• 4pm finishes every Friday
• Company bonus scheme
• Company pension scheme
• Private health insurance (Vitality)
• Income protection policy
• Life assurance policy
• Employee Assistance Program
• Enhanced parental leave pay
• Core hours with flexibility around how/when you manage your time
• Regular team building activities
• The latest tech and hardware will be supplied from day one
• Good Vibes Program: we know we’ve all had to adapt to new ways of working and UNiDAYS has always taken pride in the community we’ve created in the office but we’re just as committed to creating an innovative approach to fostering connections and improving engagement outside of the office! We want to boost your remote working experience so think virtual parties, pottery classes, wellness classes and guest speakers just to name a few!
• Support for home working for all new team members. We will help assess your home set up and you can expense £150 towards any additional furniture you may need to be safe and comfortable when working from home

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Marketing and Art/Creative

• Industries

  Advertising Services

Referrals increase your chances of interviewing at UNiDAYS by 2x

Sign in to set job alerts for “Head of Customer Relationship Management” roles.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

Head of Impulse Strategy and Development

St Albans, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Head of Solutions Architecture / Pre-Sales Leader – EMEA

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 4 months ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 6 months ago

Telford, England, United Kingdom 2 weeks ago

Newcastle, England, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.