We are seeking an experienced Head of CRM Platforms to lead the optimisation and integration of Salesforce and HubSpot across a complex, international business. This newly created role will play a critical part in ensuring our CRM systems are best-in-class, fully adopted, and delivering value across sales, marketing, finance, and operations.

The Role

• Own the management, configuration and optimisation of Salesforce and HubSpot.
• Lead a team of 5–8 CRM specialists, embedding best practice and driving adoption.
• Oversee data quality, governance, compliance, and reporting across CRM platforms.
• Partner with sales, marketing, finance, and data teams to ensure CRM underpins customer engagement and the order-to-cash process.
• Manage vendor relationships and budget, ensuring maximum ROI from CRM tools.
• Shape CRM strategy to support growth, customer insight, and operational efficiency.

About You

• Proven background in CRM platform leadership (Salesforce essential; HubSpot desirable).
• Experience in CRM integration, migration, and governance across complex B2B organisations.
• Skilled in managing stakeholders across commercial, finance, and technology functions.
• Team leadership experience with the ability to coach and grow capability.
• Strong commercial awareness – able to link CRM capabilities directly to business outcomes.

Reasons to Apply

• Build and shape a new CRM function from the ground up.
• Join a global, award-winning organisation in growth mode.
• Hybrid London-based role with visibility at senior leadership level.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting