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RQ (rq.app) is a fast-growing B2B SaaS company. We're looking for an experienced Customer Success leader to be our first hire in Customer Success - owning the function, building the team, and driving value for our clients. You’ll work closely with our sales and growth teams to ensure the firms we sign up see real impact.

What You’ll Do

• Build and scale the Customer Success function from scratch.
• Drive customer engagement, retention, and expansion.
• Work cross-functionally with sales, marketing, and product teams.
• Act as the voice of the customer to improve our platform.
• Develop processes, playbooks, and metrics to track success.

What We’re Looking For

• Proven experience in a senior Customer Success role (B2B SaaS preferred).
• Ability to build and lead a team as we scale.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and relationship-building skills.
• Hands-on, proactive mindset - you're ready to own this function.

Nice to Have

• Experience building a CS function from scratch.
• Familiarity with CS tools and metrics-driven decision-making.
• Experience with enterprise clients.

What We Offer

£60,000 base salary with the ability to earn a performance-based bonus.

Opportunity for equity options for high performers.

Fully remote role with periodic London travel.

Autonomy & flexibility - we trust you to get things done.

Apply Now

• If you’re excited to shape Customer Success at RQ, we’d love to hear from you!

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

• Industries

  Technology, Information and Internet

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