As the Head of Digital Products in our Technology Security and Software distribution business, you will own the vision, strategy, and execution of all customer-facing digital solutions, including our self-service web portal, e-commerce storefront, customer identity management, and marketing automation capabilities. Your mission is to drive digital excellence that enables seamless product discovery, licensing, provisioning, and support experiences for our partners, resellers, and end customers.

You will lead a cross-functional portfolio of digital initiatives that underpin our digital commerce and customer engagement strategies, enabling efficient software distribution at scale. Reporting to the VP of Digital platforms, Strategy and Architecture, this role combines product leadership, stakeholder alignment, agile delivery, and a strong technical grasp of integrations across ERP, CRM, and licensing systems.

Duties & Responsibilities

• Define and own the product vision and multi-year roadmap for key digital platforms:
• Self-service portal (B2B/B2C), digital marketplaces, marketing automation, and authentication services.
• Shape product strategy to support software distribution lifecycle—from quote and purchase to license management and renewals.
• Drive alignment between product goals and broader commercial, channel, and operational strategies.

Cross-Functional Delivery & Governance

• Lead cross-functional digital programs involving web, ERP, CRM, licensing systems, and platform integrations.
• Serve as a core contributor to the Technical Design Authority (TDA), ensuring new initiatives align with enterprise architecture and digital standards.
• Collaborate closely with teams across architecture, integration, CRM, ERP, and security to ensure cohesive system design.

Product Lifecycle Management

• Manage the full lifecycle of digital products from discovery, requirements, prioritisation, and development to release and performance optimisation.
• Facilitate discovery workshops with stakeholders to translate business needs into user stories, epics, and roadmap features.
• Work closely with commercial, marketing, and support teams to understand channel partner, reseller, and end-user needs.
• Ensure UX and functionality reflect the nuances of B2B and B2B2C software distribution, including self-service licensing and provisioning.
• Define and track key product KPIs (e.g., conversion, user engagement, operational efficiency).
• Use analytics and user behaviour data to drive feature improvements and platform optimization.
• Lead Agile ceremonies (backlog grooming, sprint planning, reviews) and manage distributed development teams (internal and third-party).
• Own relationships with external partners, development agencies, and platform vendors to ensure high-quality, on-time delivery.

Technical and Operational Leadership

• Provide hands-on support and technical guidance to resolve critical platform issues or integrations.
• Ensure consistency and scalability across the digital product ecosystem—covering branding, UX, security, and maintainability.
• Own and manage the digital product budget, ensuring ROI-driven investment decisions.
• Proactively identify and mitigate risks in product development and delivery.

Key Interfaces

• Reports to: VP Enterprise Applications & Digital
• Collaborates with: Product Owners and Heads across CRM, ERP, Integration, API, and Security
• Liaises with: Channel Sales, Customer Support, Marketing, Licensing, and Technical Support

Requirements

• 7+ years of experience in digital product management, ideally in B2B or software/SaaS distribution
• Proven track record of delivering complex digital platforms with deep system integrations
• Strong understanding of software licensing, provisioning workflows, and customer lifecycle in a distribution model
• Experience with Agile/Scrum methodologies and tools (e.g., Jira, Confluence)
• Strong stakeholder management and communication skills across technical and non-technical audiences
• Familiarity with identity platforms (e.g., Azure AD B2C), e-commerce engines, CRM, and ERP systems

Desirable Qualifications

• Experience with Microsoft Dynamics, SAP, or other ERP systems
• Knowledge of B2B marketing automation (e.g., Salesforce Marketing Cloud, HubSpot)
• Technical background (e.g., computer science, engineering) or experience as a technical product manager
• Competitive salary in line with responsibilities
• 25 days annual leave rising to 28 days with length of service, plus bank holidays.
• Day off on your birthday.
• Electric Car Lease Scheme
• Life assurance of 4 x basic salary and group income protection from start date
• 5% employer matched pension contributions after 3 months service.
• Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
• Hybrid/remote working arrangements and standard office working hours are 9am – 5.30pm
• Employee assistance programme for practical and emotional support.
• Free parking and complimentary refreshments onsite.

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