OverviewHead of Existing Customer Analytics – Financial Services. Hybrid working – 2/3 days in SW London offices preferred. Salary negotiable depending on experience. Reference J13014. Brand new opportunity offering great scope to make the role your own.As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. You will lead the analytics strategy across the end‑to‑end service journey, from digital claims and repair booking to engineer visits and post‑service feedback, across the UK and EU. Your work will directly shape the customer experience and operational strategy, helping the organisation deliver faster, smarter, and more effective and cost‑efficient service across all channels. This role is both strategic and hands‑on, blending advanced analytics with commercial acumen to support key business decisions and long‑term value growth.ResponsibilitiesLead a small, high‑impact analytics team focused on customer analytics, service operations, and lifetime value modelling.Develop and execute analytics strategy across the end‑to‑end service journey (digital claims, repair booking, engineer visits, post‑service feedback).Drive customer value optimisation, risk management, fraud detection and prevention strategies; work to deepen customer relationships, reduce churn and maximise lifetime value using advanced analytics and technology.Provide data‑driven insights to shape customer experience and operational strategy, enabling faster, smarter, cost‑efficient service across channels.Blend advanced analytics with commercial acumen to support key business decisions and long‑term value growth.QualificationsStrong background in customer analytics, service operations, and lifetime value modelling.Proven expertise in advanced analytics (segmentation, predictive modelling, regression, clustering) to solve commercial problems.Knowledge of Insurance or similar regulated Financial Services sectors is highly desirable.Deep understanding of customer churn dynamics, complaint drivers, and fraud behaviours.Strong SQL skills or similar is a plus.Excellent data visualisation and storytelling skills (e.g., Power BI).Strong commercial acumen with a pragmatic, delivery‑focused mindset.Additional InformationCan you offer: Foster a collaborative, inquisitive and delivery‑focused culture that blends technical rigour with commercial awareness. #J-18808-Ljbffr