Head of Hospitality, Events and Experience

This range is provided by Gather + Gather. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Location: National position but ideal base would be London with travel required

Working Pattern: 40 hours per week - Monday to Friday

Job Purpose:

We are looking to recruit a Head of Hospitality, Events and Experience to be responsible on a national contract for the strategic planning, leadership and execution of high quality events and client experiences to meet financial goals and exceed guest/client expectations.

Key Responsibilities:

• Strategic Planning & Development: Develop and implement event strategies, operational plans, and quality assurance mechanisms to enhance client experiences and achieve business objectives.
• Event Execution: Oversee the end-to-end planning, setup, and delivery of diverse events, such as conferences, meetings, banquets, and private functions. Manage budgets, monitor performance against financial targets, and negotiate with suppliers to secure the best value and maximise revenue.
• Client & Stakeholder Relations: Act as a key point of contact for clients and internal stakeholders, building strong relationships and ensuring their needs are met. Liaise with and manage external suppliers and contractors to ensure efficient logistics and a high standard of service delivery.
• Quality Assurance: Implement and maintain robust processes to ensure all events and services meet agreed quality standards, safety regulations, and customer expectations.
• Operational Efficiency: Drive improvements in event processes, leverage systems for documentation and management, and ensure a smooth flow from planning to event conclusion.
• Operational Expertise: Proven experience in large-scale event planning, logistics, and delivery.
• Financial Acumen: Experience in budgeting, P&L management, and financial analysis.
• Customer Service Excellence: A passion for service and the ability to deliver exceptional experiences to guests.
• Communication Skills: Excellent verbal communication skills for interacting with diverse stakeholders and clients.
• Detail-Oriented: Thoroughness and a strong attention to detail are critical for event success.

Our Ideal Candidate:

• Happy to travel nationally when required
• Previous multi-site ideally national experience
• Confident to prepare high level costed proposals
• Confident to liaise with senior stakeholders

What’s in it for you?

Working with Gather and Gather has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy.

• Personal development and training opportunities
• Private medical eligibility
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme and salary finance
• Family friendly support
• Regular social events and communication with our leaders
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to high street discount vouchers

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management

Industries: Caterers and Events Services