Head of Hospitality – Care Concern Group

Location: National (Home-based with UK-wide travel)

Contract: Permanent | Salary: £75,000 per annum + £6,000 car allowance | Shift type: Days | Contracted hours: 40

About Care Concern Group
Care Concern Group is growing across 129 care homes (and counting) in the UK, delivering elderly care with a focus on quality and compassionate service. We are seeking an exceptional Head of Hospitality to oversee and elevate the dining, cleanliness, and overall resident experience across our portfolio of care homes.

As Head of Hospitality, you’ll take full ownership of our hospitality strategy, creating consistent, high-quality experiences for residents, families and staff across the UK. You’ll work with clinical and care teams to ensure every plate served, every room cleaned, and every interaction reflects warmth, respect and compassion.

Key Responsibilities

• Develop and deliver a national hospitality strategy aligned to Care Concern Group’s vision, values and regulatory obligations.
• Champion a five-star service culture across catering, housekeeping, dining, and resident experience.
• Lead continuous improvement initiatives to raise standards, delight residents, and exceed expectations.
• Oversee daily hospitality operations across all care settings, ensuring compliance with CQC, Food Standards Agency (FSA), Health & Safety, and infection control regulations.
• Collaborate with care teams to align food and service with residents’ preferences, care needs, and dietary requirements.
• Create inspiring, nutritious and dementia-friendly menus for our homes.
• Lead, inspire and develop the hospitality team—recruiting, training, performance management and succession planning.
• Deliver regular training on food safety, customer service and dementia-sensitive hospitality best practice.
• Conduct audits, spot checks, and service reviews to maintain high standards; ensure robust regulatory compliance and proactive improvement.
• Build strong relationships with residents and families, gather feedback and continually improve the hospitality offering; promote dignity, choice and quality of life.
• Manage hospitality budgets, oversee supplier relationships, stock management and contract negotiations to secure best value.

Essential Qualifications & Experience

• Senior leadership experience in hospitality operations within healthcare, care homes or similar settings.
• Strong knowledge of CQC standards, food hygiene regulations and Health & Safety.
• Proven people leadership and team development skills.
• Excellent communication, organizational and problem-solving abilities.
• Passion for delivering outstanding service to older and vulnerable adults, with a belief that great hospitality enhances wellbeing.

Desirable Qualifications

• Level 3 or above in Hospitality Management (or equivalent).
• Food Hygiene Level 3 certification.
• Experience working with individuals living with dementia or complex care needs.

Key Competencies

• Customer-first mindset
• High attention to detail
• Calm under pressure with strong prioritisation
• Empathy and understanding of the care environment
• Inspirational leadership

Why Join Care Concern Group?

We offer a collaborative, high-trust culture; we are ambitious, people-focused and values-driven. Our values are Trust, Respect, Passion, Kindness and Inclusivity, guiding how we deliver care across a national network.

If you’re ready to bring your hospitality expertise to a national role and shape how hospitality enhances life in care, we’d love to hear from you. Apply today.