23 days paid holiday increasing to 25 after 2 years

Discounts and Cashbacks

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Bonus

The role

Carlisle Support Services is looking for Head of HR to cover maternity leave to deliver our HR Strategy in line with our four core values.

Carlisle Support Services provides customer driven people-based services and strives to deliver measurable value to all involved. We do this by empowering passionate people to deliver exceptional outcomes.Our vision is to be preferred experts and the most trusted provider of people-based services for the customers we serve, and markets we choose to work in.

Your core role will include but not be limited to the following activities:

• Lead the HR Advisory team to ensure that the team work collaboratively on cross divisional or geographical issues.

• Optimise the use of HR policies, systems, tools, processes covering the entire HR remit of the employee life cycle and ensuring they are appropriate to the divisions and wider business. Amend and write new policies when applicable.

• To line manage the HR Teams, conduct monthly one2one’s and to coach and mentor to develop then through their career.

• Drive innovation through better processes and systems on the HR activity above areas across the business

• Successfully deliver client responsive, cost effective and integrated people solutions that address key business objectives, gaining acceptance and engagement from key stakeholders

• Provide operational and strategic HR support and expertise on mobilisations, organisation change, senior appointments, pay & benefits, and social value initiatives to drive performance for the division

• Reinforce the ownership of people management by the business and line managers and support the HR delivery model

• Work in collaboration with the broader HR function; Recruitment, L&D, People Team and Payroll to provide the best people integrated solutions for the business

• Develop and coach direct reports and implement development plans to ensure there is succession planning with the Team

• Support the HR team to work with appropriate Union representatives to support the business in delivering business solutions

• To lead on the company-wide employee engagement, wellbeing and ED&I agenda, including pulse surveys through the employee life cycle and creating an effective employee voice system.

• Deputise for the HR Director during absence

• To lead and delivery on ad-hoc project as directed by the HR Director

• Manage the day-to-day relationship with our external ER provider including conducting regular business service reviews.

The ideal candidate

• Formal mediation, coaching and/or mentor training,

• Demonstrates strong business/commercial approach and understanding of business needs.

• Proven experience of working in partnership and building strong working relationships with senior managers in order to improve people management.

• Passionate about customer service with ability to articulate previous achievements through business deliverables.

• Knowledge and experience of implementing best practice HR solutions to drive a high-performance culture.

• Experience of coaching and influencing senior managers.

• Excellent communication skills and ability to negotiate and influence effectively with all levels of an organisation.

• Understands how to work with the business to identify, develop and retain talent.

• Excellent technical HR Knowledge - CIPD qualified or relevant experience to demonstrate level of competence.

• Strong Employee Relations background.

• Ability to manage and lead consultations.

• Proven track record of operating in a large/complex working environment.

• Experience of working within a unionised environment.

• Strong employment law knowledge. Take the lead to translate the forthcoming employment law changes from the Employment Rights Bill, and apply to the business / Carlisle context.

• Proven experience of implementing an employee engagement system

• Understanding of project management principles and experience of managing complex projects to successful conclusion.

• Experience of managing projects to successful conclusion.

• Working in the FM sector or similar complex environment.

Location is Luton/Hybrid with regular Nationwide travel

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.