Overview

Role Title: Head of IT Services
Hours: 35 hours per week, Monday–Friday
Salary: £80,139 - £100,174 (salary dependent on experience)
Contract: Permanent
Location: Dartford / Agile
Interviews will take place on 23rd & 24th September 2025

We’re on a mission to become a truly data-driven organisation using insight to make smarter decisions, enhance our services, and create a better experience for customers and colleagues alike. Technology underpins everything we do from delivering reliable services to keeping our data secure and our teams connected. As our Head of IT Services, you’ll take ownership of our IT environments, data centres, and core platforms to ensure they are available, performant, secure, and ready for the future. This is a strategic and hands-on leadership role, providing direction across infrastructure, networking, security, and service desk operations. You’ll play a key part in modernising our architecture, embedding ITIL best practices, and ensuring our services support both the operational and strategic goals of the business. You’ll be joining our Data & Technology team, a forward-thinking, collaborative group that’s committed to using technology and data to drive real organisational impact.

What You’ll Be Doing

• Environments & data centres – Lead the management, capacity, availability, and recoverability of on-premise and cloud environments, ensuring resources are scalable and aligned with business needs.
• Cyber security & security leadership – Own our cyber security posture, from access controls and authentication to incident response, ensuring robust protection of systems, services, and data.
• IT architecture & integration – Partner with senior architects and data leads to ensure infrastructure supports seamless system integration and high-performing, resilient platforms.
• ITIL processes – Define, embed, and monitor ITIL-aligned processes across incident, change, problem, and service fulfilment to deliver consistent, high-quality IT services.
• Networking & connectivity – Ensure our office, VPN, Wi-Fi, and data centre connectivity services are reliable, secure, and meet the performance needs of the business.

We’re Looking For Someone With

• Proven expertise in managing IT environments, data centres, and cloud platforms, ensuring security, scalability, and performance.
• Strong leadership experience in infrastructure, networking, and service management teams.
• Deep knowledge of ITIL processes and the ability to embed continuous improvement practices.
• Strategic understanding of IT architecture, systems integration, and enterprise platforms.
• Hands-on experience managing cyber security controls, frameworks, and incident response processes.
• Excellent communication and stakeholder management skills, with experience influencing at senior levels.

Why join us

We’re one of the top 30 housing associations in England, with homes across London, Kent, Essex, and Sussex. Our purpose is to open doors to better lives for our customers — and we know this begins with excellent complaint handling. We’re proud to have been recognised as one of The Sunday Times Best Places to Work 2024, based on our own employees’ feedback. Join us and help shape a fairer, more transparent housing experience for all.

In Return, You’ll Receive

Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

How to Apply

To apply, please complete our application form in full via our career"s website. We use anonymous recruitment and do not accept CVs, so please provide as much detail as possible in your application. Tell us about your interest in the role and how you meet the requirements, including experience, skills, and fit for our team. If you require any adjustments to the recruitment process, please email peopleservices@moat.co.uk