Overview

Join to apply for the Head of IT Services role at Moat Homes

We’re on a mission to become a truly data-driven organisation using insight to make smarter decisions, enhance our services, and create a better experience for customers and colleagues alike.

Technology underpins everything we do from delivering reliable services to keeping our data secure and our teams connected. As our Head of IT Services, you’ll take ownership of our IT environments, data centres, and core platforms to ensure they are available, performant, secure, and ready for the future.

This is a strategic and hands-on leadership role, providing direction across infrastructure, networking, security, and service desk operations. You’ll modernise our architecture, embed ITIL best practices, and ensure our services support both the operational and strategic goals of the business.

You’ll be joining our Data & Technology team, a forward-thinking, collaborative group that’s committed to using technology and data to drive real organisational impact.

Role title: Head of IT Services

Hours: 35 hours per week, Monday–Friday

Salary: £80,139 - £100,174 (salary dependent on experience)

Contract: Permanent

Location: Dartford / Agile

Interviews will take place on 23rd & 24th September 2025

In return, you’ll receive: Excellent benefits.

Responsibilities

• Environments & data centres – Lead the management, capacity, availability, and recoverability of on-premise and cloud environments, ensuring resources are scalable and aligned with business needs.
• Cyber security & security leadership – Own our cyber security posture, from access controls and authentication to incident response, ensuring robust protection of systems, services, and data.
• IT architecture & integration – Partner with senior architects and data leads to ensure infrastructure supports seamless system integration and high-performing, resilient platforms.
• ITIL processes – Define, embed, and monitor ITIL-aligned processes across incident, change, problem, and service fulfilment to deliver consistent, high-quality IT services.
• Networking & connectivity – Ensure our office, VPN, Wi-Fi, and data centre connectivity services are reliable, secure, and meet the performance needs of the business.

Qualifications & requirements

• Proven expertise in managing IT environments, data centres, and cloud platforms, ensuring security, scalability, and performance.
• Strong leadership experience in infrastructure, networking, and service management teams.
• Deep knowledge of ITIL processes and the ability to embed continuous improvement practices.
• Strategic understanding of IT architecture, systems integration, and enterprise platforms.
• Hands-on experience managing cyber security controls, frameworks, and incident response processes.
• Excellent communication and stakeholder management skills, with experience influencing at senior levels.

About Moat Homes

We’re one of the top 30 housing associations in England, with homes across London, Kent, Essex, and Sussex. Our purpose is to open doors to better lives for our customers—and we know this begins with excellent complaint handling.

We’re proud to have been recognised as one of The Sunday Times Best Places to Work 2024, based on our own employees’ feedback.

How to apply

To apply, please complete our application form in full via our career's website. We do not accept CVs and use anonymous recruitment. Provide as much detail as possible in your application to tell us about your experience, skills, and fit for our team.

Application deadline: by 11pm on Monday 15th September. We encourage early applications as the advert may close before this date if there is strong interest.

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk

Benefits

We offer excellent benefits. For more info, check out our employee benefits video: Our employee benefits: what we can offer you (youtube.com)

Equal opportunity

We’re an equal opportunity employer and welcome applications from all qualified candidates.