Join us as the Head of Lifestyle Proposition & Partnerships for EMEA, where you will lead the strategy and evolution of our luxury lifestyle offerings across the region. In this pivotal role, you will oversee a team of Partnership Managers, guiding them to strengthen, nurture, and expand our network of high‑value partnerships that underpin our premium lifestyle services. You will be responsible for driving the overall lifestyle strategy – from developing innovative propositions that anticipate client needs, to ensuring operational excellence in delivering exceptional experiences to our Ultra‑High‑Net‑Worth members. A key focus will be on maximising the value of existing partnerships, deepening relationships with our most trusted partners, and identifying new opportunities that align with our brand and clients' aspirations. We are seeking a dynamic and visionary leader who combines strategic thinking with a hands‑on approach to relationship and team management. Your leadership will ensure that our lifestyle proposition not only remains best‑in‑class but also continues to evolve in line with market trends, partner capabilities, and our clients' ever‑changing expectations.

Responsibilities

• Define and lead the Lifestyle Proposition strategy for EMEA in alignment with Ten's global objectives, ensuring bold, forward‑looking approaches across Dining, Retail, Entertainment, and other lifestyle categories.
• Develop and manage a portfolio of lifestyle services and partnerships that deliver best‑in‑market offers and benefits, tailored to the needs of UHNW clients across diverse EMEA markets.
• Drive innovation in lifestyle offerings and design impactful campaigns that increase member engagement, requests, and bookings, while clearly communicating value to internal teams and clients.
• Work cross‑functionally with global and regional teams to share best practices, strengthen synergies, and ensure seamless integration of lifestyle services into existing delivery mechanisms.
• Monitor performance against key metrics (NPS, engagement, commercial targets) to continuously improve propositions and foster a high‑performance culture, providing leadership, coaching, and opportunities for professional growth within the team.
• Represent Ten at industry events and forums, showcasing our thought leadership and strengthening brand presence in the luxury lifestyle space.

Qualifications

• Minimum of 3 years of leadership experience in the luxury sector, hospitality, or lifestyle services, with a focus on UHNW client engagement and service delivery.
• Proven track record in leading lifestyle propositions or high‑end services, with strong operational and team management experience.
• Demonstrated success in managing cross‑functional teams and driving organizational change within a global environment.
• Strong experience in commercial and partnership management, including developing and implementing policies and procedures that improve performance and results.
• Experience working in fast‑paced, technology‑driven environments with a passion for innovation.
• Fluency in English required; additional European languages (German, French, Norwegian, Swedish) highly advantageous.
• Ability and willingness to travel frequently across the EMEA region.

Skills & Abilities

• Deep understanding of the lifestyle concierge, hospitality, and luxury industries, including key trends, challenges, and best practices.
• Strong knowledge of international markets and cultural sensitivities, particularly in Europe, the UK, and EMEA.
• Exceptional communication and interpersonal skills, with the ability to build rapport and influence high‑profile clients, partners, and stakeholders.
• Strong commercial acumen with a proven ability to generate revenue through innovative service offerings.
• Analytical and data‑driven approach to strategy and service improvement.
• Proficiency in CRM systems and management tools to enhance service delivery and member engagement.
• Ability to foster high‑performance cultures, motivating and developing teams to achieve excellence.

Benefits

• A competitive salary package.
• Hybrid working: combine working from home and the office, with fully remote options for those who do not live near the office.
• Paid time away from work, including a day each year to volunteer for a good cause.
• Paid Sabbaticals: one month paid after every five years of service, without using annual leave.
• Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays – opportunities to travel and work.
• Employee discounts on travel and entertainment, as our clients’ members would.
• Part of a global, dynamic, and inclusive team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Ten Life Group is a global luxury concierge service. Our travel department offers a unique opportunity to join a vibrant team. We serve High‑Net‑Worth and Ultra‑High‑Net‑Worth clients with requests for leisure travel. Our goal is simple: to become the most trusted service business in the world. We deliver our service through a combination of Ten's proprietary, unique technology‑enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing rapidly and has ambitious plans to keep innovating, inspiring, and improving the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.