Our client, a sector-leading membership organisation supporting finance professionals in the not-for-profit and charity space, is seeking a dynamic Head of Membership.

This role offers an exciting opportunity to lead membership growth and engagement across both organisational/charity members and corporate partners. You will be responsible for shaping and delivering a strategy that drives recruitment, retention, and value creation while ensuring a strong balance between commercial outcomes and exceptional member service.

The successful candidate will bring a blend of business development expertise, data-driven decision-making, and leadership skills to build and sustain a thriving membership community.

Responsibilities

• Develop and implement a comprehensive membership recruitment and retention strategy across both charity and corporate membership.
• Lead the membership team, fostering a culture of collaboration, innovation, and service excellence.
• Drive membership income growth, ensuring ambitious financial and commercial targets are achieved.
• Apply a digital-first approach to optimise systems, data management, and processes to support engagement and organisational goals.
• Build and maintain strong relationships with members, partners, and sector stakeholders, representing the organisation at events and forums.
• Analyse market trends, data, and member insights to inform tailored, effective engagement strategies.
• Collaborate across the organisation to ensure membership offerings are relevant, sustainable, and impactful.
• Act as a key ambassador, confidently influencing and engaging senior executives, trustees, and stakeholders.

Requirements

• Proven expertise in membership recruitment and retention, ideally within a not-for-profit or professional body context.
• Strong business development skills, with experience achieving significant income and growth targets.
• Skilled in developing strategies informed by data analysis and market insights.
• Demonstrated ability to balance commercial acumen with member-focused service provision.
• Leadership experience with the ability to inspire, mentor, and develop a team.
• Strong networking, negotiation, and influencing skills, with credibility at senior stakeholder level.
• Excellent communication and presentation skills, confident in engaging with members at events and forums.
• A collaborative, innovative, and strategic mindset.
• Experience working with membership organisations, trade associations, or charities.
• Familiarity with the charity and not-for-profit sector.
• Knowledge of digital transformation in membership engagement and CRM systems.
• Full-time role with flexible, remote working arrangements
• Opportunity to shape a membership function and play a pivotal role in sector engagement

Applications should be submitted via the client’s recruitment process. Early applications are encouraged.

We are an equal opportunities employer and welcome applications from all qualified candidates.