Head of Platform Solutions - UK (Remote)

THE COMPANY

Inflo is a fast-paced, agile, and rapidly scaling technology company. Founded in 2015, we have established Inflo as an innovative and impactful tech business, securing a global customer base of high-profile accounting firms and networks.

We are passionate about the accounting profession we serve and focus on driving long-term success, both in our business and those we work with. This has resulted in Inflo’s SaaS platform winning multiple awards, including International Accounting Bulletin’s Accountancy Software of the Year twice, the Queens Award for Innovation and the Boomer Technology & Innovation Visionary award.

THE CULTURE

Inflo was established by former auditors who were motivated to transform their field and liberate auditors from monotonous, repetitive tasks. Who, after all, is eager to manually input invoice details into Excel?

Our team, a collective of enthusiastic, diverse individuals, operates out of three global locations: the US, the UK, and Australia. Each day, our team significantly contributes to both our business and the evolution of the audit industry.

We maintain an optimal balance, embracing the agility and collaborative spirit of a start-up, unencumbered by rigid corporate structures, yet with the stability, resources, and professionalism of an established, international company.

Our core values are the essence of our operations:

• Science – We experiment and make decisions based on data over intuition
• Ownership – We empower our people and embrace accountability
• Openness – We share, challenge and embrace feedback, learning from our successes and failures
• Agility – We have a bias for action and iteratively solve problems.

THE ROLE

Inflo’s Head of Platform Solutions is a Head of Department role, which reports to the Chief Solutions Officer. The role ensures that the Platform Solutions teams optimize platform and processes for all Solutions teams. The role has experience in Agile software engineering processes and knowledge of the specific needs of software delivery teams across Solutions who are working towards common business goals.

• Lead and manage the Platform Solutions department.
• Define and drive towards a scalable future for the Platform Solutions department, including resource planning, recruitment needs and succession planning.
• Oversee the end-to-end software delivery of the Platform Solutions teams, ensuring timely and high-quality releases.
• Define and monitor key metrics for the Platform Solutions department and take timely action to address any identified issues.
• Manage specialists in areas such as DevOps, overall code architecture, infrastructure, continuous integration/continuous deployment (CI/CD), Agile process and delivery.
• Define, communicate and uphold SLAs, SLOs, and SLIs between Platform and Solutions teams that depend on them, making these dependencies explicit, visible, and interrogable

KEY PLATFORM TEAM RESPONSIBILITIES

• Engage Solutions teams to understand their technical and process needs and challenges and help them implement new technical capabilities.
• Enable Solutions teams to become technically self-sufficient by transferring knowledge, providing simple to use tooling and fostering a culture of continuous improvement.
• Collaborate closely with Solutions teams to embed new and improve existing practices (where needed) and solve problems together.
• Provide hands-on guidance, training, and coaching to help Solutions teams overcome specific technical hurdles.
• Support the long-term capabilities of Solutions teams, so they can independently manage similar challenges in the future.
• Foster a culture of cross-functional collaboration and knowledge sharing.
• Support Solutions teams streamline their delivery processes, and address bottlenecks and technical challenges.
• Define and implement toolkits, skillsets, and mindsets that support development and operations.
• Own and optimize MS Azure infrastructure and work towards this being managed as part of each solution (post “isolation”).
• Develop and refine processes to enhance platform efficiency and effectiveness.
• Promote data-driven decision making and drive continuous improvement.

SKILLS & QUALIFICATIONS

• Strong technical background in, or significant exposure to, Agile software engineering.
• Proficient in managing conflicting business priorities.
• A strategic and resourceful attitude to problem solving, process development and improvement, as well as task planning and delegation skills.
• Experienced in managing People, including recruitment, resource planning, performance management and succession planning.
• Strong experience in coaching, mentoring & developing colleagues.
• Ability to work cross-functionally and to influence business decisions, as well as inspiring colleagues to drive company growth.
• An expert communicator able to relay detailed information to a variety of audiences.
• Be a critical thinker, able to apply sound logical reasoning to all your decision making based on available data.

THE OFFER

As an Inflo employee, you’ll enjoy the following benefits:

• 6% Employer pension contributions providing you are a member of the scheme.
• 25 days holiday + UK bank holidays, with an additional 0.5 days for every year of service.
• 4x Salary life assurance.
• Private medical insurance with Bupa.
• Medical cash back scheme (for optical, dental etc)
• Flexible working environment – work whenever and wherever that suits you. At Inflo we measure results, not the amount of time you spend behind your laptop.
• Employee Referral scheme bonus of £1,000
• Financial support to enhance your home working environment.
• Opportunity to work from home as a fully remote role within the UK.
• Opportunity to meet Quarterly in Newcastle with an evening social.
• Invitation to our Annual Global Gathering.