Overview

Join to apply for the Head of Player Protection role at Lottoland.

Location: UK - remote; Gibraltar - hybrid

What you will do

• Build trusted relationships with senior stakeholders and regulatory partners, championing proactive initiatives that protect players across all markets.
• Lead the design and implementation of scalable Safer Gambling, AML, and Due Diligence controls, ensuring they are effective and future-proof.
• Represent your teams in internal Compliance Committees and external audits as both a subject matter expert and strategic lead.
• Take part in cross-functional projects, embedding player protection priorities into upcoming systems and product developments.
• Own key processes related to SG, AML & Due Diligence - ensuring solutions strike the right operational balance and support multiple business functions.
• Collaborate with Product and Development to co-create automated workflows that improve efficiency, scalability, and impact.
• Establish a clear and supportive people management framework, promoting fairness, consistency, and continuous growth.
• Oversee resolution and governance of Level 3 complaints and ADR cases, guiding outcomes that are timely, thorough, and compliant.
• Drive continuous improvement with tailored development plans that address compliance, performance, and OKR alignment.
• Monitor and optimize resource utilization to uphold SLAs and proactively address any operational breakdowns.
• Identify regulatory risk gaps and escalate appropriately to ensure they’re logged, addressed, and resolved with preventative and forward-looking actions.
• Lead prioritization and delivery of solutions identified through gap analysis across multiple regulatory areas.

Decision-Making & Autonomy

• Operate with a high degree of autonomy in shaping strategy, leading teams, and ensuring full regulatory alignment.
• Make empowered, data-informed decisions at the department level that influence business risk, resources, and compliance standing.

Customer Focus

• Your work will protect and uplift our customers by ensuring fair treatment, fostering trust and transparency, and supporting their wellbeing through every interaction.

Who you are

Qualifications

• Strategic leadership experience within a regulated business environment.
• Deep knowledge of Safer Gambling, AML, and Due Diligence frameworks.
• Confident working with regulatory authorities and preparing for audits.
• Collaborative communicator with strong cross-functional influence.
• Skilled in using data-driven insights to guide product and process decisions.
• Experienced in leading managers and specialist teams with empathy and clarity.
• Analytical thinker with strong operational planning abilities.
• Minimum of 5–7 years in senior leadership roles within regulated customer operations (e.g. Head of Department, Senior Ops Manager, Director-level).
• Proven success managing leaders—overseeing Team Leads, Senior Specialists, or similar roles in complex team structures.
• Strong background in performance management, policy compliance, and regulatory assessments.
• Familiar with digital risk tools, case management systems, and player monitoring platforms.
• Track record of shaping cross-functional projects and contributing to strategic business decisions.

What’s in it for you

• Competitive salary with performance-based bonuses.
• 37 days off, including holidays and flexible public holiday options.
• Tailored relocation packages designed to ease your move.
• Flexible working arrangements that support your lifestyle.
• Career progression opportunities and personalised coaching.
• An inclusive and supportive workplace where your contributions are valued.
• Exciting team events and activities to connect with colleagues.
• Premium healthcare coverage.
• Subsidised gym membership.

Why Choose Lottoland

• Flexibility, inclusion, and common purpose.
• Supportive growth and deeper connections.
• Genuine collaboration and ownership.
• Embrace Gibraltar's sun-soaked lifestyle.

Our Culture

• Innovation thrives here.
• Passion is celebrated.
• Empowerment meets accountability.
• Grit and integrity are vital.

Ready to lead with purpose and drive change that truly matters? We'd love to meet you.