Overview

We have an opportunity to join our team as a Head of Policy and Technical for Civil Service Pensions Scheme. You will lead and develop a team of technical consultants to deliver high quality service to the Cabinet Office, employers, members, internal operational teams and external stakeholders.

The Policy & Technical Team supports the administration of the Civil Service Pension Scheme (CSPS) to comply with existing legislation, regulations, and government instructions. This includes proactive issue identification, horizon scanning, and supporting policy changes affecting the CSPS. You will manage key internal and external relationships, report to the Cabinet Office, and be a member of the Policy & Technical Working Group providing advice on pensions technical issues.

What you’ll be doing

• Lead and be the main point of contact for policy & technical issues, changes to legislation or announcements, including the Cabinet Office policy team, HMT, HMRC, the Pensions Regulator, and other public service pension schemes.
• Collaborate with key operational teams for technical delivery.
• Manage member casework and Cabinet Office technical referrals.
• Support the Complaints Team with Pensions Ombudsman cases, MP and Cabinet Office escalations.
• Assist Cabinet Office with policy drafting and policy input into stakeholder and website materials, correspondence with regulatory bodies and scheme stakeholders.
• Draft relevant content for inclusion in client service delivery reporting.
• Ensure Team adherence to Quality Management Systems, regulatory compliance, Capita policies, and reporting of breaches.
• Manage internal and external policy queries to minimise service impact where possible.
• Plan ahead, identify risks and mitigations; horizon scan what’s ahead and coordinate with Change Team to ensure readiness for changes.
• Identify and implement improvement opportunities via business change requests.
• Contribute proactively to senior management meetings, team objectives and strategy.
• Support impact assessments and proposals where technical input is required and/or Team resources are requested.
• Represent the business externally at professional events and other channels as appropriate.
• Embed a colleague-first delivery model and act as escalation point for complex work to support development, succession, efficiency, and quality.

What we’re looking for (all essential)

• Pensions technical knowledge with Civil Service Pensions Schemes and the ability to understand and interpret pensions and tax legislation.
• Ability to drive changes and improvements through lessons learned and root cause analysis.
• Ability to lead, motivate and organise a team and plan capacity through MI and reporting.
• Ability to manage client relationships and be the key technical contact.
• Experience working with project teams and providing technical advice while identifying and controlling risks.
• Experience developing training needs in the team to address knowledge gaps.

This role requires enhanced security clearance, including a minimum of 5 years UK residency. Please only apply if you meet this requirement.

https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We support over 600 schemes and more than 6 million members, delivering pensions administration, data remediation, software, actuarial, investment, scheme management, and member communications services.

What can we offer you?

Flexible working options, including remote work where applicable, and opportunities to add real value from the outset. We offer a company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, and paternity pay.

What we hope you’ll do next

Choose “Apply now” to start your application. We are committed to an inclusive, barrier-free recruitment process and working environment. We are an equal opportunity and Disability Confident employer. For adjustments during recruitment, please email reasonableadjustments@capita.com or call 07784 237318. For more information on equal opportunities and adjustments, visit the Capita Careers site. Access to Work support is available at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.

#LI remote

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance

Industries

• IT Services and IT Consulting
• Financial Services

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