About Doherty Associates

Doherty Associates (DA) has successfully delivered IT consultancy and managed services for over 30 years to world-renowned, international clients. Our focus is on delivering exceptional customer service to the professional and financial services sector, including leading private equity and venture capital firms and several top 10 UK law firms.

We are a Microsoft Partner with five competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited.

Our clients rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, cyber security and compliance, and the adoption of automation and AI. We have built a reputation as a company that keeps its promises and delivers quality.

About the Role

This strategic role will best suit an already established and experienced Head of PMO who will lead our complex Project Management Office, overseeing the full project lifecycle, from post-sales through delivery and transition, into operations. You will drive project excellence, operational effectiveness, aiming to achieve first-class customer satisfaction.

Key Responsibilities

• Team Leadership- Lead, inspire, and develop a high-performing PMO team by setting clear goals, fostering a culture of accountability, and promoting continuous learning. Provide regular coaching and feedback, support career development, and ensure the team remains motivated, focused, and aligned with the organisation’s strategic objectives.
• Customer engagement & stakeholder management- Own the success for building and maintaining strong relationships with DA customers and DA internal stakeholders to ensure alignment, transparency, and successful project delivery outcomes.
• Communication Strategy- Develop and execute communication strategies to ensure clarity, alignment, and engagement across internal stakeholders and clients.
• Project methodology & delivery- Design scalable, efficient processes that allow for the delivery of exceptional projects and support professional services growth. Implement, and continuously improve the end-to-end project delivery methodology to ensure consistency, quality, and agility across all engagements.
• Project risk & change control- Build and maintain the process to identify, assess, and mitigate project risks while ensuring compliance with internal standards and external regulations. Chair the Change Advisory Board, assessing and mitigating project overruns; evolve the process to ensure growing scope is matched with revenue.
• Resource management- Lead resource planning and allocation to ensure optimal team performance and project delivery. Ensure the work pipeline is matched by the resource profile.
• Project performance tracking- Establish and manage KPIs, dashboards, and reporting frameworks to monitor project health, timelines, and financials.
• Commercial management- Oversee commercial governance across the PMO; create management reports that highlight the utilisation and profitability of projects and staff.

Experience & background

• Established PMO leader within an IT Managed Service Provider (MSP) background
• Hands-on experience managing a project delivery function, specifically within a Microsoft cloud environment
• Proven track record in evolving and scaling complex project delivery teams
• Commercially astute (strong understanding of project financial governance – effective budgeting, managing scope change, and forecasting)
• Proven track record in successfully leading people and effectively managing key employee processes (onboarding, performance, development)

About the person

• Confident and visible leader with an ability to inspire staff at all levels
• High levels of empathy with an ability to build and maintain effective relationships
• Strategic thinker with the ability to execute operationally
• Excellent communicator with an ability to build rapport and trust with customers and their staff
• A proactive, ‘can-do’ attitude and sense of urgency
• High ethical standards and integrity
• Resilient with an ability to learn and bounce back from challenging situations

What we offer in return

• Basic salary plus performance bonus
• 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday)
• We are passionate about our success being driven by ‘better together’ and offer hybrid working
• Enhanced family-friendly benefit schemes, including company sick pay
• Sponsored training and development, and where applicable to the role, a technical exams incentive scheme
• Private medical insurance and Employee Assistance Programme
• Income protection and life insurance
• Company Pension scheme

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Information Services