Role Overview

Head of Services and Impact for a charity focused on supporting nursing and midwifery professionals facing domestic abuse, cancer or financial hardship. Remote/Hybrid, Full-time, Salary £55k–£58k.

Key Responsibilities

• Service Delivery and Oversight: Provide strategic and operational leadership for the support team, overseeing casework delivery, monitoring workloads and ensuring service quality and consistency.
• Evaluation, Impact and Continuous Improvement: Designing and implementing robust evaluation frameworks, producing reports and dashboards, using insight to drive continuous improvement and ensuring impact evidence supports internal learning and drives external credibility.
• Funding and Partnership Support: Identify and shape funding opportunities, provide up-to-date data to strengthen bids, support the development of theory of change models, co-develop case studies and contribute to financial planning.
• Research, Insight and Opportunity Development: Conduct and commission research into external services, monitor national and local policy developments and funding landscapes and share insights on emerging needs.
• Championing the Nursing and Midwifery Workforce: Lead insight and evidence work, identify and analyse trends and systemic issues, collaborate with colleagues to translate data into compelling narratives and represent at external meetings.
• Leadership and Collaboration: Act as a senior leader within the charity, building a strong, supportive working relationship with the support team, foster cross-team collaboration and offer effective line management and development.

Ideal Candidate

• Has experience of coaching and developing a high-performing team.
• Has a sound understanding of governance, safeguarding and data protection.
• Has experience of researching need to inform the development of new products or services.
• Prides themselves on having effective negotiation and influencing skills as well as a good attention to detail.
• Is fully competent with IT including Microsoft Office.
• Has effective organisation and time management skills.
• Has experience of optimising a CRM database to effectively capture and manage data.
• Has a sound understanding of the mental health support services provision nationally.
• Has an understanding or empathy for the pressures facing nursing and midwifery professionals.

Additional desirable skills

• Experience in capturing and recording case studies and impact stories.
• Experience supporting survivors of domestic abuse.
• Hold a valid driving license.
• Have a Mental Health First Aid or similar qualification.

What Success Looks Like

• The support team are engaged, supported and empowered to thrive.
• The charity has an effective data and insight strategy, and the voices of nurses and midwives are amplified to contribute to national policy discussions.
• The service offer meets the evolving needs of nursing and midwives with robust evaluation frameworks in place.

Benefits

• A flexible, supportive working culture.
• 38 days of annual leave (including bank holidays).
• Up to an 8% employer pension contribution.
• Access to an employer assistance program.
• Enhanced sick pay after probation.
• Enhanced family leave policies.

Application Process

• Apply with your CV and a Cover Letter outlining why you’re interested in this role and how your skills and experiences would make you successful.
• There will be a 2-stage interview process with a virtual interview w/c 8th December and an in-person interview w/c 15th December.
• References and DBS check upon successful offer.