About Us

We're Thrive Learning, and we’re changing the way people learn at work. We believe learning should be easy, effective, and empowering, not a chore. That’s why we built the industry’s first truly modern, all-in-one learning experience. We didn’t just create a new product; we rewrote the rulebook.

Doing things differently is in our DNA. Our technology is helping over 3 million people worldwide unlock their potential and grow their careers. You've probably heard of some of the brands we work with, like Volvo, Vodafone, Krispy Kreme, and Sky. They trust us to deliver learning experiences that their people actually want to use.

We’re the fastest-growing learning technology company for a reason. Do you want to be part of a team that’s building something that matters and helping people thrive?

The Role

Head of Solutions Engineering is an senior leadership role accountable for defining and executing Thrive Learning’s strategy for enterprise customer success, technical delivery, and integration. This role reports to the CPTO & VP of Engineering and leads a cross-functional team and new service, driving seamless post-go-live experiences, managing complex implementation projects, and continuously advancing the technical performance of the platform to meet enterprise client requirements.

Core Responsibilities

• Develop and implement customer success and technical delivery strategies, ensuring enterprise clients achieve their goals and maximum value from Thrive Learning’s platform.
• Oversee new client onboarding, integration projects, prospective customer technical requirements gathering, and ensure timely delivery of solutions.
• Build customer feedback processes to identify product improvement opportunities that are consistent across the enterprise segment.
• Collaborate closely with Product, Engineering, Sales, and Marketing to represent the voice of enterprise clients and inform roadmap decisions.
• Measure, report, and improve team performance using KPIs for technical delivery, integration, customer satisfaction, and retention.
• Present regular updates on strategic initiatives and customer health metrics to executive leadership.
• Recruit, coach, and empower senior technical delivery and customer success staff.
• Ensure best‑in‑class technical support and proactive problem solving for mission‑critical clients.
• Over time this role will evolve to become the team lead to a multi‑disciplinary team across technical delivery, solutions engineering, integration & customer technical onboarding.

Essential Skills

• Extensive experience (8+ years) managing large technical delivery, integrations, and customer success teams in high‑growth SaaS or technology‑driven enterprises.
• Experience working with Data streaming architectures (Snowflake), API & Webhook integrations & happy communicating with technical & non‑technical stakeholders.
• Proven technical & leadership background, ideally in enterprise software development, integrations, or solutions architecture.
• Strong leadership, communication, and stakeholder management skills, including executive presence with Fortune 500 clients.
• Track record of driving revenue growth, retention, and client satisfaction.
• Data‑driven mindset and experience with KPIs, dashboarding, and reporting on technical/project/customer metrics.
• Ability to Thrive in a fast‑paced, cross‑functional, and client‑facing environment.

Desirable Skills

• Competent & familiar with NodeJS, Javascript, Typescript, React, MongoDB Atlas.

Benefits

• Unlimited Holiday to support work‑life balance
• Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings
• Flexible Working Hours within core hours (10:00–16:00)
• Birthday & Christmas Off, including festive shutdown between Christmas & New Year
• Work From Anywhere—fully remote‑friendly (4 weeks a year)
• Health Cash Back Plan with Health Shield
• Employee Assistance Program for confidential support
• Financial support program via Maji
• Salary Sacrifice Pension Scheme
• Death in Service (4x annual salary)
• Green Car Scheme through salary sacrifice
• Cycle to Work Scheme—save up to 42% on a new bike
• Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield

What to Expect

We believe that finding a new job should be an enjoyable process. We’re passionate about bringing our whole selves to work, so what you see is what you get. All we ask from you, is that you show us your authentic self. We’re looking for people who bring something new to the team, who add to our culture and make it even greater.

Interview Process

• Initial Screening Call: If we think you're a great addition to the team, you'll be invited to an introductory call with a member of our People Team. This is a chance to tell you about Thrive and give you an opportunity to ask questions.
• First‑Stage Interview: Following the initial call, you will have a first‑stage interview with a member of the team you'd be joining. This is a chance for us to get to know you better and for you to ask any questions about the role. We'll also discuss why Thrive interests you and what you feel you can add to our team.
• Final Stage Interview: You will meet with the Hiring Manager and/or a senior team member for a final interview. This stage is typically used for a more in‑depth discussion.

Equal Opportunity Employer

If you require any assistance, accommodations, or support during the application or interview stages, please don't hesitate to contact Ella Holland at ella.holland@thrivelearning.com. We’re happy to help! We are an equal opportunity employer. We will always strive to be as inclusive as possible in all aspects of employment and have a zero‑tolerance policy for discrimination of any kind.

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