Customer Service Consultant - Healthcare Insurance

Join to apply for the Customer Service Consultant - Healthcare Insurance role at Gallagher

Customer Service Consultant - Healthcare Insurance

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Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Join our team where you'll have the opportunity to nurture and expand a diverse portfolio of both new and existing clients. Your role will be pivotal in delivering outstanding advice and ensuring client satisfaction, with a strong emphasis on retention. We are looking for someone who can consistently provide a professional and high-quality service to clients, colleagues, and third parties alike.

If you are passionate about building lasting relationships and delivering top-notch service, this is the perfect opportunity for you!

How You'll Make An Impact

• Client Account Management: Own client accounts by anticipating and addressing their current and future needs. Employ a timely and flexible approach to consistently deliver outstanding service that meets and exceeds client expectations.
• Client Servicing: Handle the servicing of all assigned clients, including handling renewals efficiently.
• Application Processing: Process applications in line with established procedures, ensuring that suitability reports, fact-finding, and Sanctions Search protocols are adhered to.
• Technical Expertise: Maintain extensive and up-to-date technical healthcare knowledge, providing advice to clients within designated Permitted Areas of Activity as confirmed by line management and Compliance.
• Relationship Building: Nurture and strengthen relationships with clients at various stages of engagement serving as their trusted advisor.
• Professional Service Delivery: Develop effective internal and external relationships to deliver efficient professional services to clients, aligning with service agreements and handling their expectations of ongoing work.
• Revenue Generation: Achieve and surpass revenue targets by retaining existing clients and generating new business from them.
• Client Reporting: Prepare detailed client reports and maintain and update spreadsheets as needed.
• Compliance: Ensure all work and communications with clients adhere to compliance procedures.
  
  

• Experience in providing outstanding customer service via telephone, ensuring high levels of client happiness.
• Proficiency in Microsoft Suite, with the ability to efficiently handle tasks and communications.
• Strong verbal and written communication skills, capable of engaging effectively with colleagues and clients across all levels.
• Outstanding organizational skills, with a demonstrated ability to meet tight deadlines and balance multiple tasks simultaneously.
• High attention to detail and accuracy, with a track record of producing high-standard documentation.
• Flexibility to work from our Stevenage office on hybrid basis after the initial onboarding period.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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