Employment type: Permanent

Work hours: 37.5 hours per week, Monday-Friday with occasional weekend work

Location: Remote - Covering Gloucestershire, Wiltshire, South Cotswolds and Chilterns

What will I be doing?

As a Homeowner Account Manager at our company, you will be the primary business contact for owners of the holiday properties we market. Managing a portfolio of around 150-200 properties, including areas such as Gloucestershire, South Cotswolds, Wiltshire, and the Chilterns, this data-led, account relationship role is essential to enable people across the business to self-serve with data.

As part of your everyday role, you’re likely to be involved in the following:

• Identifying and implementing pricing strategies using data analysis and market insights.
• Increasing the number of bookings and revenue for each property by ensuring online presentations and descriptions are appealing and accurate.
• Communicating effectively and persuasively with owners, including resolving complaints and feedback professionally.
• Facilitating regular and informative communications with owners, including updates on performance and advising property owners on upgrades and improvements to align with brand standards.
• Regular visits to the properties in your portfolios.
• Collaborating with internal teams such as New Business and Managed Services for seamless transitions and issue resolutions.
• Maintaining awareness of industry legislation and guidance to inform owner support.

What are we looking for?

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch - you could be exactly what we need!

Ideally, we’re looking for:

• Account management experience - Customer-focused with experience managing a range of clients
• Strong data analysis skills to identify trends and patterns
• Results-driven with a motivation to exceed targets
• Excellent communication and influencing skills
• Proficiency in IT (particularly Excel and Outlook), with strong numeracy and literacy abilities
• Proactive and innovative problem solver
• Excellent time management and the ability to work on your own initiative
• Full driving licence

Desirable:

• Experience in the holiday letting or real estate industry

What's in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

• 25 days’ paid holidays plus bank holidays
• A special day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity close to your heart
• A friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.