Hospitality Operational Excellence Manager

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Hospitality Operational Excellence Manager

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This range is provided by WHSmith. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from WHSmith

Talent Acquisition Partner @ WHSmith | Retail Recruitment Expert

Hospitality Operational Excellence Manager

Location: Field Base role - South region

Secondment - this role is for a 6-month secondment

About the Role:

We’re on a mission to make every journey better, and our WHS hospitality teams are at the heart of that. As a Hospitality Operational Excellence Manager, you’ll lead the performance and service standards across our hospitality stores, ensuring every customer experience is exceptional.

Key Responsibilities:

• Coach and develop store teams to deliver consistent, high-quality food and coffee service.
• Champion a customer-first culture, enhancing service, sales, and brand standards.
• Could you collaborate with stakeholders to align operations with trading plans and seasonal peaks?
• Analyse customer feedback and sales data to identify growth opportunities.

What You’ll Bring:

• Proven experience in hospitality management, ideally in food and coffee.
• Strong coaching and leadership skills with a passion for developing others.
• A collaborative, inclusive approach with excellent communication skills.

Why Apply?

This is a fantastic opportunity to shape the future of our WHS hospitality offer, influence commercial success, and grow your career in a dynamic, people-focused environment.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Temporary

Job function

• Job function

  Customer Service

• Industries

  Hospitality

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