Overview

Housing Group Support - Housing Solutions

37 hours per week

We are seeking to recruit a confident and effective Housing Group Support Officer with clerical and administrative experience to join the Housing Solutions team; delivering comprehensive administrative support for all day-to-day activities as follows, but not limited to:

• Administer entries and exits from emergency accommodation
• Produce and monitor invoices for income from agencies and housing applicants
• Reconciliation of Housing Benefit underpayments/overpayments
• Arrange for storage of belongings
• Process and distribute post
• Answer telephone calls, emails and correspondence from customers/partners/agencies
• Arrange for property repairs and replacement
• Arrange/administer meetings

You will have methodical and organised ways of working, and the ability to plan and prioritise your workload. You will be competent in the use of general, financial and data systems.

You will also need to demonstrate experience of working with partner agencies to deliver support to vulnerable clients.

To be successful in this role, you will be a good problem solver who is able to work assertively but sensitively and also be a good team player.

Working as part of a busy team you will need to work well under pressure and on your own. You will be a fast learner, showing initiative and a problem-solving approach to your work. You will have excellent communication skills and a positive approach to your work.

We really want to hear from you and would like to offer you the opportunity to discuss the role further with our Team Manager Joanne Ginn by calling 01656 643103. This will give you the opportunity to discuss the role in more detail, ask any questions and gain valuable advice regarding the content of your application.

The ability to greet customers through the medium of Welsh is a requirement for this post.

Protecting children, young people or adults at risk is a core responsibility of all council employees.

The council's Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office.

Closing Date: 15 October 2025

Shortlisting Date: 17 October 2025

Interview Date: 28 October 2025

Benefits

Benefits to working at Bridgend County Borough Council

Job Description & Person Specification