Come and join a great HR team at Ascot Lloyd.

We’re all about putting people first — whether it’s our clients or our colleagues — and we live our values every day:

Client First

Clarity

Expertise

Collaboration

If you're someone who loves working with data, has great attention to detail, and is curious about using tech (even AI!) to improve HR processes, this could be the perfect next step.

HR OPERATIONS CO-ORDINATOR

Location: Hybrid

Minimum of 3 days per week in Reading & other UK office locations as required for the role

Hours of work: 9-5, Monday to Friday

Purpose of role

To be instrumental in delivering great HR service and superlative employee experience at Ascot Lloyd through credible and trusted HR operations.

You will contribute to the development and delivery of efficient, effective and timely HR operations and to support the wider HR team to deliver service excellence.

Key Responsibilities

• Act as a main point of first line contact for HR enquiries, seeking pragmatic resolution in a timely manner, and escalating as appropriate.
• Support the interface between HR and other teams across the business in relation to business-as-usual HR processes e.g. Finance, Payroll and IT.
• Support the HRIS Lead and HR Advisers in the optimisation of HRIS and HR process functionality including process mapping, workflow development and data cleanse/migration.
• Support market benchmarking analysis and data collection.
• Compile reports and build dashboards on pay, budget, equity, etc.
• Support year-end pay reviews and bonus calculations.
• Co-ordinate and maintain the administration of core HR processes across the full employee lifecycle.
• Support the Centres of Excellence Leads in the implementation of initiatives.
• Support the ER Lead in the management of employee relations cases as required.
• Ensure the maintenance of accurate and compliant HR records in line with internal processes, regulatory requirements, GDPR and other relevant legislation.
• Support the team in undertaking data analysis/identifying trends to inform the continual improvement of HR policy and process efficiency and employee experience.
• Own the maintenance of HR dashboards as required by the Team.
• Support colleagues across the team with ad-hoc tasks/projects as required.
  
  

• High levels of attention to detail and accuracy, coupled with the ability to use judgement & problem-solving skills.
• Data fluency in excel with the ability to use data analytics and insights to influence business decisions
• Proven experience in story-telling through data and providing insights
• A curiosity and interest in AI and using technology to drive productivity and improved employee experience
• Effective communication skills
• Experience of developing and maintaining HR Information Systems and familiarity with reward systems
• Excellent organisational skills and the ability to effectively manage a varied workload.
• The ability to interpret policy and procedures and apply to employee experience
• Experience of working in a high paced, high change environment.
• The ability to use initiative and drive for results. Solutions focussed.
  
  

• Employee satisfaction
• Response time
• Data accuracy / minimise errors
• Productivity (to save time on key processes)